Sherissa Ramirez
Woodland
Summary
Dynamic Patient Registration Specialist with Dignity Health, recognized for enhancing patient satisfaction through exceptional customer service and efficient insurance verification. Skilled in HIPAA compliance and strong organization, adept at managing high-volume traffic while ensuring patient confidentiality and seamless transitions to treatment. Committed to delivering quality care and resolving escalated concerns effectively.
Overview
17
17
years of professional experience
Work History
Patient Registration Specialist
Dignity Health
05.2008 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Business
Heald College
Roseville, CASkills
- HIPAA compliance
- Strong organization
- Medical terminology
- Insurance verification
- Patient confidentiality
- Customer service
- Time management
- Attention to detail
- Cash handling
- Surgery Patient registrar
- Information documentation
- Insurance terminology
- Familiar with Anatomy
Timeline
Patient Registration Specialist
Dignity Health
05.2008 - Current
Business
Heald College
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