Summary
Overview
Work History
Skills
Certification
Timeline
BusinessAnalyst

Shane Ashley Castillo

Hamilton,Canada

Summary

Exemplary communicator with strong attention to detail seeks full-time position in the Optical field. Utilizes knowledge of Optical products and services to provide tailored eyewear solutions and deliver exceptional customer service. Additionally, offers compassion and organizational skills to efficiently manage administrative tasks as a receptionist for an animal clinic. Adept at providing top-notch service and client care in both Optical and Veterinary settings.

Seasoned customer service professional with 7 years of expertise in customer-centric roles. Adept at building rapport, addressing inquiries, and ensuring client satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Optical Assistant

Solis Optics
Dundas, Ontario
02.2024 - Current
  • Drove eyewear sales by providing personalized recommendations to customers based on style preferences and vision needs.
  • Delivered exceptional customer service by actively listening to clients' concerns and addressing them effectively.
  • Took precise lens measurements to ensure accurate prescriptions and optimal vision correction.
  • Performed frame adjustments to guarantee a comfortable fit and proper alignment for customers.
  • Managed insurance billing processes efficiently and accurately to facilitate seamless transactions for patients.

Eye Care Consultant

Specsavers Canada
Hamilton, Ontario
09.2022 - 02.2024
  • Utilized extensive knowledge of different lens options and frame styles to help clients select the best eyewear for their lifestyle and budget
  • Educated clients on proper contact lens care and handling to ensure optimal eye health
  • Communicated with optometrists to coordinate patient care
  • Assisted in fitting and adjusting contact lenses for patients
  • Provided education on proper eye care and hygiene
  • Conducted comprehensive vision screenings for patients

Front Guest Agent

Four Points By Sheraton
Hamilton, Ontario
12.2021 - 09.2022
  • Balancing the use of different computer systems/software to manage reservations, room availability, and guest information
  • Handled guest complaints and escalated issues to management when necessary
  • Checked guests in and out of the hotel, ensuring accuracy of information and room assignments
  • Answered phone calls and responded to guest inquiries, resolving any issues or concerns
  • Processed payments and handled cash transactions in a timely and efficient manner

Customer Engagement Leader

Petsmart Canada
Hamilton, Ontario
03.2021 - 10.2021
  • Developed and implemented customer engagement strategies to increase customer satisfaction and retention
  • Monitored customer feedback and made necessary changes to improve overall customer experience
  • Collaborated with crossfunctional teams to identify and address customer concerns and improve processes
  • Maintained thorough knowledge of company products and services to effectively assist customers

Cashier/Customer Service Representative

Petsmart Canada
Hamilton, Ontario
08.2019 - 03.2021
  • Managed social media accounts and created engaging content to increase online presence and engagement
  • Processed cash, credit, and debit card transactions accurately and efficiently
  • Assisted in stocking and organizing merchandise on shelves and displays
  • Greeted and assisted customers in a friendly and professional manner
  • Maintained a clean and organized work area, including the checkout lanes and surrounding areas
  • Upsold products and services to customers, increasing sales and revenue
  • Provided exceptional customer service to all guests, ensuring a positive and welcoming experience
  • Answered phone calls and responded to inquiries in a professional and timely manner

Support Staff FOH

Paper Crane
Hamilton, Ontario
06.2019 - 08.2019
  • Assisted with daily operations and tasks such as setting up and breaking down tables, restocking supplies, and maintaining cleanliness
  • Collaborated with team members to ensure smooth and efficient service during busy periods
  • Maintained knowledge of menu items and made recommendations to guests
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Cashier/Customer Service

Nations Fresh Foods
Hamilton, Ontario
10.2016 - 11.2017
  • Maintained a cash drawer of $400 or more per shift
  • Operated cash register and processed customer transactions accurately and efficiently
  • Trained new cashiers on store policies, procedures, and customer service standards
  • Handled cash, credit, and debit payments, and balanced cash drawer at the end of each shift
  • Maintained a clean and organized checkout area, including stocking and replenishing merchandise

Skills

  • Detail Oriented
  • Strong Communication
  • Organized
  • Flexible/Adaptable
  • Teamwork
  • Taking Initiative
  • Time Management
  • Desire to Grow & Learn
  • Conflict Resolution

Certification

  • Smart Serve, YWCA, 09/01/18
  • Health & Safety, YWCA, 09/01/18
  • Globally Harmonized System Training, Formerly (WHMIS), YWCA, 09/01/18
  • Excellence in Customer Service, VPI Inc, 09/01/18
  • Preventing Harassment and Bullying Violence, YWCA, 09/01/18

Timeline

Optical Assistant

Solis Optics
02.2024 - Current

Eye Care Consultant

Specsavers Canada
09.2022 - 02.2024

Front Guest Agent

Four Points By Sheraton
12.2021 - 09.2022

Customer Engagement Leader

Petsmart Canada
03.2021 - 10.2021

Cashier/Customer Service Representative

Petsmart Canada
08.2019 - 03.2021

Support Staff FOH

Paper Crane
06.2019 - 08.2019

Cashier/Customer Service

Nations Fresh Foods
10.2016 - 11.2017

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Shane Ashley Castillo