Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Raymond Swarbrick

Summary

Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Optical Manager /Licensed Dispensing Optician

Queen Spectacle / Solis Optics
08.2012 - Current
  • Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
  • Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
  • Promoted eye health awareness among clients through informative conversations about preventative measures.
  • Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.
  • Collaborated with optometrists to ensure seamless patient care and support as needed.

Managing Optician

Josephson Opticians
08.2004 - 08.2012
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Streamlined inventory management to reduce excess stock and optimize product availability for clients.
  • Implemented staff training programs, resulting in a knowledgeable and efficient team of opticians.
  • Supervised daily operations, ensuring timely completion of tasks and adherence to company standards.

Student Optician

Vizio Eyewear
10.2000 - 08.2004
  • Improved customer satisfaction by providing personalized optical recommendations based on individual needs and preferences.
  • Assisted in maintaining a clean and organized store environment, contributing to a pleasant customer experience.
  • Performed accurate measurements for eyewear fitting, ensuring optimal comfort and functionality for clients.
  • Collaborated with team members to achieve monthly sales targets through exceptional customer service and product knowledge.

Education

Diploma - Optician

Georgian College of Applied Arts And Technology
Barrie, ON

Certificate of Technical Studies - Pre-Health Sciences

Georgian College of Applied Arts And Technology
Barrie, ON

Skills

  • Expert Customer Service
  • Complex RX interpretations and fitting
  • Modern vision correction techniques with specialty contacts and lenses
  • Inventory Management
  • Marketing Strategies
  • Laboratory Operations

Certification

  • College of Opticians of Ontario - Good Standing
  • NACOR Dual certification
  • Pre-Health Science Foundations

Timeline

Optical Manager /Licensed Dispensing Optician

Queen Spectacle / Solis Optics
08.2012 - Current

Managing Optician

Josephson Opticians
08.2004 - 08.2012

Student Optician

Vizio Eyewear
10.2000 - 08.2004

Diploma - Optician

Georgian College of Applied Arts And Technology

Certificate of Technical Studies - Pre-Health Sciences

Georgian College of Applied Arts And Technology

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Raymond Swarbrick