Shane Spence
pointe-claire,QC
Summary
As an Investment Representative with TD Direct Investing, I am skilled in securities trading and customer service. I have a proven track record in educating clients on investment strategies, and enhancing team collaboration to optimize trade execution. Adept at problem-solving and leveraging attention to detail to ensure compliance and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Investment Representative
TD Direct Investing
Montreal, Quebec
08.2023 - Current
- Educated clients on investment strategies, products and services.
- Responded promptly to customer inquiries about account balances, securities prices.
- Processed orders for purchases or sales of stocks, bonds, mutual funds and other securities.
- Ensured compliance with regulations related to the sale of securities products.
- Provided technical support to customers regarding online trading platforms.
- Collaborated with team members to ensure efficient execution of trades and transactions.
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
Technical Publications Specialist
Bombardier
Dorval, Quebec
01.2021 - 01.2022
- Lead projects involving data analysis, extraction and clean-up using Excel VBA/Formulas
- Issue client invoices using SAP based on information obtained from Salesforce
- Train and support new employees including interns and full-time employees
- created and updated "How-To" guides to ensure that all employees follow the same process
Education
Bachelor of Commerce - Finance
John Molson School of Business
Montreal, QC05-2022
Skills
- Attention to detail
- Team collaboration
- Equity markets
- Customer service
- Securities trading
- Problem solving
Certification
- Canadian Security Course (CSC)
- Conduct and Practices Handbook Course (CPH)
- Derivatives Fundamentals and Options Licensing Course (DFOL)
Timeline
Investment Representative
TD Direct Investing
08.2023 - Current
Technical Publications Specialist
Bombardier
01.2021 - 01.2022
Bachelor of Commerce - Finance
John Molson School of Business
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