Shane Rajapaksha
Brampton,ON
Summary
Very skillful multi-tasker, with an attention to detail. I have exceptional interpersonal communication skills, focusing on positive relationship development, with a passion for continuous learning and improvement.
Overview
5
5
years of professional experience
Work History
Pre-Board Screening Officer
GardaWorld, Toronto Pearson International Airport
04.2022 - 05.2023
- Screen the travelling public and their belongings
- Ensure non-permitted items do not enter the secure area
- Control access to restricted areas
- Respond to alarms and report any events, illegal acts or violations
- Participate in emergency operations within the airport
- Screened over 1000s of passengers per day by verifying ID's and boarding passes
Banking Assistant
BMO Financial Group
01.2020 - 02.2022
- Provide banking assistance to customers in handling their deposits and payments
- Assist and support bank administration in its operational issues
- Gather and analyze financial and related data of customers
- Assist customers in handling their deposits and check payments
- Assist banking personnel in preparing and checking bank documents and statements.
Customer Service Representative
CAA Club Group
08.2018 - 01.2020
- Acts as a primary contact for incoming cancellation requests in an effort to retain business
- Resolve customer concerns by taking accountability for the issue and ensuring resolution
- Liaise with ombudsman officer regarding escalated concerns, Investigate and respond to customer concerns and complaints in an effective and timely manner
- Listen to the voice of the customer in order to provide feedback and gather data for future process improvements
- Proactively contact (outbound calls) to follow up on customer satisfaction survey (VOM) detractors
- Act as the first point of contact for insurance support for frontline insurance advisors
- Collaborate with various departments in order to service internal associates and external clients
Education
College diploma - Financial Services
Humber College
Bachelors Degree - Political Science
Wilfred Laurier University
Skills
- Research
- Project Management
- Process Improvement
- Event Planning
- Marketing
- Customer service (4 years)
- Merchandising
- Computer Networking
- Conflict Management
- Quality Assurance
- Sales
- Recruiting
Timeline
Pre-Board Screening Officer
GardaWorld, Toronto Pearson International Airport
04.2022 - 05.2023
Banking Assistant
BMO Financial Group
01.2020 - 02.2022
Customer Service Representative
CAA Club Group
08.2018 - 01.2020
College diploma - Financial Services
Humber College
Bachelors Degree - Political Science
Wilfred Laurier University
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