Shane Profitt
Victoria,BC
Summary
Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Versatile Server possessing outstanding bartending and waitstaff experience. Superb coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter
Predator Ridge Golf course
Vernon, BC
07.2020 - 10.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Waiter
Sunset Ranch Golf and Country Club
Kelowna, BC
07.2022 - 10.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Account Executive
Vista Radio
Kelowna, BC
01.2022 - 06.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
Sales Associate
Okanagan Dodge Chrysler
Kelowna, BC
01.2021 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
Waiter @ Tramonto's
Great Canadian Casino / River Rock Casino Resort
Richmond, BC
05.2015 - 03.2020
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Burnaby North Secondary
Burnaby, BC07.1990
Skills
- Upselling and Cross Selling
- Customer Service and Rapport
- Cool Under Pressure
- Order Accuracy and Delivery
- High Volume Dining
- Team Player
- Service-Oriented
- Adaptable and Flexible
- Decision Making
- Reliable and Responsible
Certification
S.I.R
Food Safe level 1
References
Sean Matheson - Vista Radio 250.868.8065 Sales Manager
Kathy Sullivan @ Predator Ridge F&B Manager 778.989.5556
Jon Foster @ Okanagan Dodge Sales Manager 780.296.0975
Paula Bjornson @ Sunset Ranch F&B Manager 587.226.3924
Timeline
Waiter
Sunset Ranch Golf and Country Club
07.2022 - 10.2022
Account Executive
Vista Radio
01.2022 - 06.2022
Sales Associate
Okanagan Dodge Chrysler
01.2021 - 08.2021
Waiter
Predator Ridge Golf course
07.2020 - 10.2022
Waiter @ Tramonto's
Great Canadian Casino / River Rock Casino Resort
05.2015 - 03.2020
High School Diploma -
Burnaby North Secondary
S.I.R
Food Safe level 1
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