Nikisan Sivanathan
Scarborough,ON
Summary
Dedicated university student with five years of customer-facing experience in fast-paced environments. Expertise in delivering outstanding service while addressing customer needs and resolving issues. Strong team collaboration and communication skills aimed at enhancing customer experiences. Seeking a part-time Retail Associate position to leverage these strengths.
Overview
6
6
years of professional experience
Work History
Waiter
Red Cranberries
Toronto, Canada
04.2020 - Current
- Served 40+ customers per shift in fast-paced environment, ensuring accuracy and maintaining high service standards.
- Delivered high-quality service, fostering a welcoming atmosphere that encouraged repeat customers and positive word-of-mouth.
- Actively recommended menu items and daily specials, contributing to increased average order value and overall restaurant sales.
- Handled cash, debit, and credit transactions accurately while balancing receipts at the end of shifts.
- Collaborated with kitchen and front house staff to streamline operations during peak hours.
Electrical Apprentice
Metro Electrical Contractors
Toronto, Canada
08.2023 - 07.2025
- Collaborated with licensed Journeymen and Master Electricians on large-scale commercial and residential projects, contributing to timely project completion.
- Adapted to changing job site conditions and unexpected challenges, ensuring project continuity and minimizing delays.
- Coordinated materials and tools, enhancing workflow and minimizing downtime.
- Communicated clearly with team members and clients to ensure project clarity and customer satisfaction.
Entry-Level Bench Technician
IBM - Kyndryl
Markham, Canada
06.2023 - 08.2023
- Prepared and organized high-volume hardware components for a national election project under tight deadlines.
- Ensured accuracy and timeliness by meticulously checking details, reducing errors and preventing deployment delays.
- Executed structured procedures to uphold quality control and enhance operational accuracy.
Education
B.IT - Information Technology
Ontario Tech University
Oshawa, ON04.2029
College Certificate - Electrical Tehcniques
Humber College
Toronto, ON08.2023
Skills
- POS system operation
- Stock management
- Order packaging
- Upselling & cross-selling
- Technical troubleshooting
- Working under pressure
- Team collaboration
- Verbal communication
- Proactive engagement
- Reliability
Timeline
Electrical Apprentice
Metro Electrical Contractors
08.2023 - 07.2025
Entry-Level Bench Technician
IBM - Kyndryl
06.2023 - 08.2023
Waiter
Red Cranberries
04.2020 - Current
B.IT - Information Technology
Ontario Tech University
College Certificate - Electrical Tehcniques
Humber College