SHAMIM AWAALI NAMUSISI
Toronto,ON
Summary
Highly motivated, compassionate, confident, and dedicated individual with over 7 years of work experience; providing professional Customer Services in a diverse environment.
Overview
13
13
years of professional experience
Work History
Youth Councillor
KCCA
Kampala , Uganda
05.2011 - Current
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
- Supervised youth group members to maintain organized and safe environment.
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Assisted youth with practicing coping skills to achieve completion of treatment goals.
- Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
Volunteer
Cucuum
Toronto, ON
01.2023 - 05.2023
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Help in organizing the premises.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Established and maintained relationships with fellow volunteers.
- Helped organize and implement programs and projects to aid community and individuals.
- Resolved complaints or issues using strong customer service and engagement skills.
- Entered data into computer systems, updating records and files with new information.
- Ensure all activities take place as planned by the responsible staff.
Shelter Worker
Natrick inc
Toronto, ON
01.2023 - 04.2023
- Supervise operations
- Responding to client inquiries
- Managing client welfare
- Supervise maintenance works
- Ensure proper sanitation of the accommodation
- Ensure timely duties
Education
Toronto Shelter Standards - Social Sciences
Toronto Hostels Training Center
Toronto, ON10.2023
Harm Reduction in The Homelessness Sector - Homelessness Learning Hub
Homelessness Learning Hub
Toronto, ON10.2023
Social Services -
Non-Violent Crisis Prevention CPI
Toronto, ON10.2023
Social Services Training And Employment Program - Social Services Worker
Fred Victor
Toronto, ON09.2023
Some College (No Degree) - First Aid And CPR
Toronto Training Center
Toronto, ON04.2023
Advanced Diploma - Social Services
Kyambogo University
Kampala , Central08.2017
Bachelor of Arts - Arts And Sciences
Makerere University
Kampala , Central01.2015
Skills
- KNOWLEDGE, SKILLS AND ABILITIES
- Patience and empathy
- Compassion and great communication
- Kindness and respect
- Cleanliness and interpersonal skills
- Community Service
- Adaptability and Dependability
- Computer Skills
- Organized and Efficient
- Positive Attitude
- Teamwork and Collaboration
- Self-Directed
- Collecting documents and evaluating information
- Identifing,evaluating client needs and Advocacy
- Telephone and Email Etiquette
- Recordkeeping and Confidentiality
- Project Oversight
- Filing and Recordkeeping
- Resolving conflict situations
- Responding to emergency situations
- Responding to inquiries from various sources
- Developing and maintaining relationships with community agencies and organizations
- Reviewing and evaluating information
- Developing,designing and delivering presentations to the public, staff and community
- Directs administration
- Investigating information and compiling evidences
- Compiling and data entry
References
Natrick inc Patrick Kabuye +1 (437) 215-3250,Bionca Hubbard +1 (437) 229-8426
Adet Inc First Aid CPR 9059670911,info@adet.org,Doctors Clinic Mengo-+256 772 398 093,Cate Burrows (Fred victor)
Languages
Timeline
Volunteer
Cucuum
01.2023 - 05.2023
Shelter Worker
Natrick inc
01.2023 - 04.2023
Youth Councillor
KCCA
05.2011 - Current
Toronto Shelter Standards - Social Sciences
Toronto Hostels Training Center
Harm Reduction in The Homelessness Sector - Homelessness Learning Hub
Homelessness Learning Hub
Social Services -
Non-Violent Crisis Prevention CPI
Social Services Training And Employment Program - Social Services Worker
Fred Victor
Some College (No Degree) - First Aid And CPR
Toronto Training Center
Advanced Diploma - Social Services
Kyambogo University
Bachelor of Arts - Arts And Sciences
Makerere University
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