Summary
Overview
Work History
Education
Skills
Versatile skills and knowledge from previous jobs outside of pharmacy
Timeline
Generic

Shameema Azam

Surrey,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Over 15 years experience in the job market with strong knowledge of computers and various software, phone systems including call centers, data entry and customer relations. Various job positions outside of pharmacy has provided me skills to work online and in person with people in different settings.

Overview

22
22
years of professional experience

Work History

Pharmacy Assistant

Pharmasave 129
12.2020 - 10.2022
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Counted and labeled prescriptions with correct item and quantity.

Pharmacy Technician

Prairie North Health Region
08.2013 - 12.2015
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Answered incoming phone calls and addressed questions from patients and healthcare providers.


Pharmacy Technician

Save On Foods Pharmacy
03.2001 - 12.2012
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Entered and processed patients' prescriptions into internal system.

Education

No Degree - Real Estate

UBC Sauder School of Business
Vancouver
04.2022

Honors Diploma - Pharmacy Technician

Sprott Shaw College
Port Coquitlam, BC
03.2001

Certificate - Criminology And Psychology

Douglas College
New Westminster, BC
09.1998

Skills

  • Verifying Orders
  • Resolving Customer Issues
  • Resolving Complaints
  • Answering Customer Questions
  • Filing Documents
  • Regulatory Compliance
  • Processing Orders
  • Insurance Billing
  • Updating Computer Database
  • Using POS System

Versatile skills and knowledge from previous jobs outside of pharmacy

 

  • 15+ years of customer interaction in a professional role, either face to face or over the phone
  • Expert in communication and listening
  • Excellent literacy in english and numeracy
  • Strong analytical and problem-solving skills
  • Ability to work a flexible schedule
  • Navigate multiple computer systems
  • Multitasking
  • Strong computer and phone skills, knowledge of call center phone systems, software programs, internet use, email and social media.


Timeline

Pharmacy Assistant

Pharmasave 129
12.2020 - 10.2022

Pharmacy Technician

Prairie North Health Region
08.2013 - 12.2015

Pharmacy Technician

Save On Foods Pharmacy
03.2001 - 12.2012

No Degree - Real Estate

UBC Sauder School of Business

Honors Diploma - Pharmacy Technician

Sprott Shaw College

Certificate - Criminology And Psychology

Douglas College
Shameema Azam