Jessica Paris

Pharmacy Assistant

Shoppers Drug Mart

Scarborough, Ontario

08.2020 - Current

Resolved customer complaints promptly in a professional manner.
Greeted customers upon arrival at the pharmacy counter.
Processed payments from customers using cash registers and debit and credit card terminals.
Performed administrative duties such as filing documents, faxing forms, answering phones.
Prepared labels for prescriptions and dispensed medications to patients.
Managed multiple tasks simultaneously while adhering to strict deadlines.
Organized and maintained patient profiles in the computer system.
Verified accuracy of medication orders and entered data into pharmacy system.
Completed daily paperwork associated with filling prescriptions accurately.
Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
Performed filing, copying, faxing and other clerical tasks.
Answered customer questions about prescribed and OTC medications.
Restocked shelves and prepared expired drugs for return.
Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
Helped pharmacy staff prepare medications and fill orders.
Prepared medication labels with item name and quantity.
Maintained pharmacy counter and related areas in clean, neat and organized fashion.
Delivered quality care to customers through close collaboration with pharmacist.
Communicated with insurance companies for billing purposes.
Processed medical insurance claims to calculate copayments.
Assisted pharmacist in daily operations tasks and administrative tasks.
Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
Scanned items and checked pricing on cash register for accuracy.
Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Built and maintained productive relationships with employees.
Greeted customers to determine wants or needs.
Cleaned and maintained equipment or work areas according to prescribed methods.