Shalu Shajan
Lower Branch
Summary
Qualified Residential Rehabilitation Worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Rehabilitation Worker
Quest Society for Adults
01.2024 - Current
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Provided crisis intervention when necessary, maintaining client safety and stability.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
Customer Service Tech Support
Concentrix
10.2023 - 01.2024
- Managed high call volume, maintaining professionalism and efficiency under pressure.
- Monitored trends in customer complaints, identifying areas for improvement in both processes and employee training.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Built strong relationships with clients, fostering trust and loyalty through personalized service.
Quality Inspector
Assemble Rite Ltd
09.2022 - 08.2023
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.
- Discarded and rejected products, materials and equipment not conforming with specifications.
Human Services Assistant
BRC Autism Centre
03.2020 - 07.2021
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Promoted a safe environment for all clients by enforcing facility rules/regulations effectively and consistently handling challenging situations professionally.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
Education
PG Diploma - Supply Chain Management
Lambton College
Mississauga, ON12-2022
Bachelor of Commerce - Taxation
Kerala University
Alappuzha, Kerala03-2020
Skills
- Active listening
- Relationship building
- Behavioral support
- Community integration
- Critical thinking
- Empathy and patience
- Verbal and written communication
- Crisis management
Disability care
Languages
English
Professional Working
Certification
First Aid and CPR
NVCI
Mandt System Student Certification
Food Handler Certification
Personal Care Training
Documentation
Individual Support Plan
Medication Awareness Basics- level 1 & EpiPen Auto-Injector Overview
Timeline
Residential Rehabilitation Worker
Quest Society for Adults
01.2024 - Current
Customer Service Tech Support
Concentrix
10.2023 - 01.2024
Quality Inspector
Assemble Rite Ltd
09.2022 - 08.2023
Human Services Assistant
BRC Autism Centre
03.2020 - 07.2021
First Aid and CPR
NVCI
Mandt System Student Certification
Food Handler Certification
Personal Care Training
Documentation
Individual Support Plan
Medication Awareness Basics- level 1 & EpiPen Auto-Injector Overview
PG Diploma - Supply Chain Management
Lambton College
Bachelor of Commerce - Taxation
Kerala University
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