Shalini Shalini
Niagara Falls,ON
Summary
Meticulous [Job Title] with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
2
2
years of professional experience
Work History
Hotel Receptionist
JW Marriott
01.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Sales Representative
SUBWAY®Restaurants
01.2022 - 12.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Education
High School Diploma -
Niagara College
Welland, ON04.2025
Skills
- Fitness Center Management
- Active Listening
- Request Management
- Tourism Management
- Hotel Room Cleaning
- Correspondence Management
- Hotel Signage
Timeline
Hotel Receptionist
JW Marriott
01.2023 - 08.2023
Sales Representative
SUBWAY®Restaurants
01.2022 - 12.2022
High School Diploma -
Niagara College
Similar Profiles
Ouafa ElofirOuafa Elofir
Marketing Coordinator at Marriott Vacations Worldwide - JW Marriott & CrystalMarketing Coordinator at Marriott Vacations Worldwide - JW Marriott & Crystal
Simon GuertinSimon Guertin
Senior Sales Manager at Austin Marriott Downtown & JW Marriott AustinSenior Sales Manager at Austin Marriott Downtown & JW Marriott Austin
Chandan SharmaChandan Sharma
Director of Sales at JW Marriott, Marriott InternationalDirector of Sales at JW Marriott, Marriott International
Tyondre EmanuelTyondre Emanuel
Executive Sous Chef – Dean’s Italian Steakhouse at JW Marriott AustinExecutive Sous Chef – Dean’s Italian Steakhouse at JW Marriott Austin
Nicholas MorgantiNicholas Morganti
Dishwasher & Kitchen Hand at Niagara Brewing CompanyDishwasher & Kitchen Hand at Niagara Brewing Company