Edward Nkansah
Brandon,MB
Summary
Meticulous Job Title with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Receptionist
Pilma Hotel
11.2021 - 05.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Resolved service-related problems and documented actions in system.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Prepared weekly employee work schedules for team members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Promoted hotel brand's loyalty program through Action.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Planned coverage needs and organized services to support incoming special events.
- Explained details regarding property to acclimate patrons to resort environment.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Mtn Customer Care Service
MTN
09.2019 - 10.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor Of Science - Natural Sciences
Brandon University
Brandon, MB09.2023
Skills
- Customer Inquiries
- Room Assignments
- Transportation Arrangements
- Basic Food Service
- Check in and Checkout Procedures
- Correspondence Management
- Online Bookings Management
- Restaurant Reservations
- Tour Arrangements
- Making Reservations
- Tourism Management
- Fitness Center Management
- Feedback Collection
- Customer Accounts Management
- Guest Registration
- Escort Instructions
- Housekeeping Notification
- Incoming Mail Sorting
- Inquiry Response
- Common Area Maintenance
Timeline
Hotel Front Desk Receptionist
Pilma Hotel
11.2021 - 05.2022
Mtn Customer Care Service
MTN
09.2019 - 10.2021
Bachelor Of Science - Natural Sciences
Brandon University
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