Clients: City of Fort Worth, Corning, Kraft Heinz, Topco, Apria, Pactiv,ClearChannle,Dover,Airgas,Coronis,Centene,Lumeris,Gold Star Foods
Responsibilities:
- I play a key role in development and growth of Robotic Process Automation (RPA) and Cognitive Automation services – Process Discovery (Manual and Automated), Intelligent Process Automation – OCR, Communication mining/NLP, Conversational AI, Cognitive reasoning, and Process Intelligence.
- Part of Delivery leadership team and managing cross functional teams across the globe.
- Guide ISG Fortune 100 client companies in building their Robotic Process Automation (RPA) and Cognitive Automation strategies.
- Leading AA v11 migrations to new A360 environment for clients wanting to move to new automation anywhere set up.
- Consistently leading pursuit developments and sales activities that drive business development and increase revenue generating opportunities.
- Manage client accounts and projects including co-authoring of Statements of Work and Change Orders.
- Act as a mentor to colleagues and clients; help prepare colleagues on various engagement types and provide oversight and guidance to clients in developing automations and building an RPA Center of Excellence.
- Involved in driving intelligent automation opportunity identification and assessment within the client organization. Also, work through the success criteria to achieve business and operational value
- Trained several client teams on automation tools, methodology and ISG services
- Recruit, interview and select staff for new and replacement positions
- Provide staff performance feedback and coaching, and manage the annual performance review process
- Involved in code review and fine tuning the code for performance related issues.