Shaikha Ma-apni
5670 Av Decelles Montreal,Canada
Summary
Dynamic Turndown Attendant at Mount Stephen Hotel, recognized for enhancing guest satisfaction through exceptional customer service and efficient turndown procedures. Skilled in maintaining cleanliness and fostering teamwork, I effectively trained new staff while prioritizing guest relations and problem-solving, ensuring a memorable stay experience for all guests.
Overview
2
2
years of professional experience
Work History
Turndown Attendant
Mount Stephen Hotel
Montreal, QC
07.2024 - Current
- Prepared guest rooms for evening service, ensuring cleanliness and comfort.
- Delivered exceptional customer service by responding to guest requests promptly.
- Organized and maintained inventory of turndown supplies and linens efficiently.
- Collaborated with housekeeping team to uphold high cleanliness standards across all guest areas.
- Implemented efficient turndown procedures, enhancing overall guest satisfaction experiences.
- Assisted in training new staff on turndown best practices and service expectations.
- Collaborated with front desk staff to address guest requests or concerns, resulting in swift resolution and enhanced guest satisfaction.
- Provided exceptional hospitality by assisting guests with their inquiries, requests, or concerns related to their stay experience.
- Displayed a strong work ethic by consistently arriving on time for scheduled shifts and completing all assigned tasks efficiently.
Education
No Degree -
École Primaire Notre-Dame-des-Neiges
MontrealHigh School Diploma -
Académie Michèle Provost
1517 Ave Des Pins Ouest, Montréal, Québec H3G 1B305.2025
No Degree -
Dawson College
MontrealSkills
Flexibility
Maintaining cleanliness
Basic maintenance
Guest relations
Initiative-taking
Cross-cultural communication
Teamwork
Safety awareness
Hospitality industry
Sanitation practices
Work prioritization
Professional appearance
Mentoring and training
Written and oral communications
Front desk communications
Teamwork and collaboration
Customer service
Multitasking and prioritizing
Time management
Problem-solving
Adaptability and flexibility
Organizational skills
Team collaboration
Languages
English
Full Professional
French
Full Professional
Filipino
Full Professional
Timeline
Turndown Attendant
Mount Stephen Hotel
07.2024 - Current
No Degree -
École Primaire Notre-Dame-des-Neiges
High School Diploma -
Académie Michèle Provost
No Degree -
Dawson College