ABIGAIL THIBODEAU
Niagara Falls,ON
Overview
5
5
years of professional experience
Work History
Turndown Attendant
Vintage Hotels - Queen's Landing
Niagara On The Lake
04.2023 - Current
- Displayed a strong work ethic by consistently arriving on time for scheduled shifts and completing all assigned tasks efficiently.
- Actively participated in training sessions aimed at improving skill sets and staying up-to-date on industry best practices for turndown attendants.
- Contributed to improved guest experience by anticipating needs, replenishing amenities, and offering personalized touches during turndown service.
- Upheld a professional demeanor while interacting with guests, promoting a positive image for the hotel brand.
- Supported housekeeping department in maintaining high-quality standards for overall hotel appearance and cleanliness.
- Streamlined the turndown process through effective communication with team members and proper allocation of tasks.
- Played an essential role in maintaining positive online reviews by consistently delivering outstanding turndown services that exceeded guest expectations.
Front of House Sales Associate
The Village Flower
Niagara Falls, ON
09.2020 - 03.2023
- Assisting customers with their purchases, Restocking/organizing inventory, Processing customer orders, General flower and plant processing/ daily care, Regular cleaning of design studio and storefront, Opening/closing of the store daily, Delivery assistant during peak holidays
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Midway Redemption Attendant
HOCO Entertainment & Resorts
Niagara Falls, ON
04.2019 - 08.2019
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Responded to all customer inquiries thoroughly and professionally.
- Participated in training programs to stay current on industry best practices and company policies.
- Greeted customers and offered them assistance.
Education
OSSD -
Saint Michael Catholic High School
Niagara Falls, ON06.2018
Skills
- Flexibility
- Maintaining cleanliness
- Guest Relations
- Bed-making expertise
- Laundry handling
- Teamwork
- Safety awareness
- Hospitality industry
References
References available on request
Languages
English
Native or Bilingual
French
Elementary
Timeline
Turndown Attendant
Vintage Hotels - Queen's Landing
04.2023 - Current
Front of House Sales Associate
The Village Flower
09.2020 - 03.2023
Midway Redemption Attendant
HOCO Entertainment & Resorts
04.2019 - 08.2019
OSSD -
Saint Michael Catholic High School