Shahielan Nirmaiyan
Customer Service Representative
Toronto,ON
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. By learning to analyze consumer trends, competitive activity, and other factors, has given me the ability to effectively interpret and respond to customer needs. In addition, I honed my critical thinking skills by studying the challenges of building high-performance organizations that promote diversity, ethics, and innovation. I am seeking a position that would provide an opportunity to learn and implement new skills particularly related to the realm of marketing and human resource management.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Canadian Imperial Bank of Commerce - CIBC
03.2021 - Current
- Process daily transactions for clients (deposits, withdrawals, transfers, statements)
- Helped clients become comfortable with technology (mobile banking, ATM use, telephone banking, and etc.)
- Referred clients to advisors and/or managers depending on their specific needs
- Contacted different departments within the bank regarding client accounts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responsible for opening and closing the branch as a back-up head customer service representative
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Outbound Sales Agent
Call Center Guys
12.2019 - 04.2020
- Offered new promotions to customers
- Sell phones to Freedom Mobile Customers
- Upgrade phone plans for Freedom Mobile Customers
- Utilized sales techniques to build customer interest and close sales.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Cashier/Customer Service
Raani Fast Food
08.2018 - 12.2019
- Balancing cash at the end of the day
- Took in-store and over the phone orders
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and debit/credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Package Handler at FedEx (Contract Job)
Beeta Group Management
12.2018 - 12.2018
- Picked up heavy packages/shipments
- Organized packages in each section
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
Bachelor of Commerce - Business Management
Toronto Metropolitan University, TRSM
Toronto, ON 09.2018 - 04.2023
Skills
Adaptability
Microsoft Office
Typing speed 40wpm
Creative problem solving
Excellent interpersonal abilities
Great critical thinking skills
Fluent in English and Tamil
Expert in online applications and social media platforms
Timeline
Customer Service Representative
Canadian Imperial Bank of Commerce - CIBC
03.2021 - Current
Outbound Sales Agent
Call Center Guys
12.2019 - 04.2020
Package Handler at FedEx (Contract Job)
Beeta Group Management
12.2018 - 12.2018
Bachelor of Commerce - Business Management
Toronto Metropolitan University, TRSM
09.2018 - 04.2023
Cashier/Customer Service
Raani Fast Food
08.2018 - 12.2019