Shahielan Nirmaiyan
Customer Service Representative
Toronto,ON
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. By learning to analyze consumer trends, competitive activity, and other factors, has given me the ability to effectively interpret and respond to customer needs. In addition, I honed my critical thinking skills by studying the challenges of building high-performance organizations that promote diversity, ethics, and innovation. I am seeking a position that would provide an opportunity to learn and implement new skills particularly related to the realm of marketing and human resource management.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Canadian Imperial Bank of Commerce - CIBC
03.2021 - Current
- Process daily transactions for clients (deposits, withdrawals, transfers, statements)
- Helped clients become comfortable with technology (mobile banking, ATM use, telephone banking, and etc.)
- Referred clients to advisors and/or managers depending on their specific needs
- Contacted different departments within the bank regarding client accounts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responsible for opening and closing the branch as a back-up head customer service representative
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Outbound Sales Agent
Call Center Guys
12.2019 - 04.2020
- Offered new promotions to customers
- Sell phones to Freedom Mobile Customers
- Upgrade phone plans for Freedom Mobile Customers
- Utilized sales techniques to build customer interest and close sales.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Cashier/Customer Service
Raani Fast Food
08.2018 - 12.2019
- Balancing cash at the end of the day
- Took in-store and over the phone orders
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and debit/credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Package Handler at FedEx (Contract Job)
Beeta Group Management
12.2018 - 12.2018
- Picked up heavy packages/shipments
- Organized packages in each section
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
Bachelor of Commerce - Business Management
Toronto Metropolitan University, TRSM
Toronto, ON 09.2018 - 04.2023
Skills
Adaptability
undefinedTimeline
Customer Service Representative
Canadian Imperial Bank of Commerce - CIBC
03.2021 - Current
Outbound Sales Agent
Call Center Guys
12.2019 - 04.2020
Package Handler at FedEx (Contract Job)
Beeta Group Management
12.2018 - 12.2018
Bachelor of Commerce - Business Management
Toronto Metropolitan University, TRSM
09.2018 - 04.2023
Cashier/Customer Service
Raani Fast Food
08.2018 - 12.2019
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