Brittany Clarkin
Georgina,ON
Summary
Astute individual with capability to tackle challenges head on. A dedicated team player with a natural talent for communication and attention to detail. With polished experience in the customer service field, and seeking the opportunity to further establish my potential.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chat Agent
CIBC, Canadian Imperial Bank of Commerce - CIBC
Toronto, ON
05.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Validating customers who are chatting in through their banking before completing sensitive requests or sharing sensitive info
- Maintained understanding of company computer software, products and services.
- Liasing with partners and different departments to complete tasks
- Recording customer interactions & transactions, thoroughly recording details of inquiries.
- Navigating KC and utilizing resources to address clients needs
- Accessing systems and applications such as ECIF, ICBS,COINS, Chordiant, TS2, AS400 to help service customers and complete prcoedures
Customer Service Representative
Sitel Group
10.2021 - 12.2021
- Handling inbound customer calls
- Providing excellent service to clients who are currently in collections
- Multi-tasking to use various systems and applications to get the accounts of clients up to date and back in good standing.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Security Guard
Commissionaires Ottawa
Ottawa, ON
05.2019 - 07.2021
- Working with military personnel at various National Defence Buildings
- Using Tech such as, CCTV cameras, Access Control to monitor premises
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures to ensure company rules, regulations and policies are met
- Wrote reports for incidents and/or violations taking place on premises to maintain proper recordkeeping
Education
Bachelor of Arts - Criminology
University of Ottawa
04.2022
Skills
- Data Entry and Maintenance
- Transaction Processing
- Multitasking and Prioritization
- Verbal and Written Communication
- Customer Account Management
- Strong Analytical and Problem Solving Skills
- Excellent Attention to Detail
- Excelent knowledge and use of applications and technology
Certification
- Ontario Security Guard Licence
- Secret Security Clearance
- Ontario Drivers License
- Emergency First Aid CPR/AED Level C
Timeline
Chat Agent
CIBC, Canadian Imperial Bank of Commerce - CIBC
05.2022 - Current
Customer Service Representative
Sitel Group
10.2021 - 12.2021
Security Guard
Commissionaires Ottawa
05.2019 - 07.2021
Bachelor of Arts - Criminology
University of Ottawa
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