NIYOUSHA JAHANBIGLOOEI
Richmond Hill,ON
Summary
Proven leader in client services with a track record of elevating customer satisfaction at CIBC through exceptional communication and strategic time management. Skilled in Microsoft Excel and adept at leading teams to exceed performance goals. Enhanced service delivery by implementing innovative solutions, achieving a significant improvement in client engagement.
Overview
2
2
years of professional experience
Work History
Lead Client Service Representative
Canadian Imperial Bank of Commerce (CIBC)
01.2024 - Current
- Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
- Provided knowledgeable service and support for all client needs.
- Trained new team members on best practices in client services, elevating overall team performance.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Met client call guidelines for service levels, handle time and productivity.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Excellent communication skills, both verbal and written.
Client Service Representative
Leon's Furniture
06.2023 - 09.2024
- Handled and resolved clients’ complaints and direct any unresolved issues to the designated managers.
- Operated payment and refund transactions.
- Processed merchandise returns and exchanges.
- Maintained checkout operations by following policies and procedures; reporting needed changes,
- Reviewed and processed customer purchase orders and advised customers of potential backorders or delays.
- Provided accurate information on incoming order statuses and shipped purchase orders.
- Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
- Sought ways to improve processes and services provided.
Sales Representative
Swarovski
05.2023 - 01.2024
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Maintained detailed records of customer preferences and purchase histories, allowing for targeted outreach during sales promotions or new product launches.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Certificate - Investment Funds in Canada
Canadian Securities Institute
Canada International Certificate - Advanced Architecture Design & Interior Decoration
Tehran Institute of Technology
IRAN06-2023
Bachelor of Engineering - Biological Engineering
IAU SOUTH BRANCH
IRAN12-2021
Skills
- Telephone skills
- Time Management
- Lead generation techniques
- Money handling
- Exceptional communication
- Photoshop
- 3Ds Max
- Autocad
- Sketchup
- Powerpoint
- Microsoft word
- Microsoft Excel
Languages
English
Full Professional
Persian
Native or Bilingual
Turkish
Elementary
Timeline
Lead Client Service Representative
Canadian Imperial Bank of Commerce (CIBC)
01.2024 - Current
Client Service Representative
Leon's Furniture
06.2023 - 09.2024
Sales Representative
Swarovski
05.2023 - 01.2024
Certificate - Investment Funds in Canada
Canadian Securities Institute
International Certificate - Advanced Architecture Design & Interior Decoration
Tehran Institute of Technology
Bachelor of Engineering - Biological Engineering
IAU SOUTH BRANCH
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