Shahadat Hossain
Etobicoke,Canada
Summary
A dedicated and service-ordinated professional with 15 years of experience in the food and beverage industry. Highly motivated food and beverage server with expertise in menu knowledge, order accuracy, excellent communication and efficient service. Seeking a Server Position to provide exceptional customer service and contribute to a positive dining experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food & Beverage Server
Four Seasons Hotel & Resorts
02.2018 - 05.2024
- Greet customers, give them menus and seat them at a table
- Make food and drink suggestions and answer the customers' questions
- Take food and beverage orders and give them to kitchen or bar staff to prepare
- Serve food and drinks
- Order and maintain inventory of wines and glassware
- Accept and process credit card, debit or cash payments
- Provide personalized service to the guests
- Taste-test wines or new food items in order to provide recommendations to the customers
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Room Dining Order Taker
Banana Island Resort Doha by Anantara
04.2015 - 01.2018
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions
- Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information
- Ensured high-quality dining experiences for guests in their rooms with meticulous attention to detail when setting up meal trays.
Room Dining Captain
Gloria Hotel
12.2010 - 12.2014
- Ensures that dining room, serving station, and bar area are cleaned, vacuumed and sanitized after each meal period
- Implements and monitors proper standards for table set-up, food service, and table
- To ensure that all guest orders are checked and delivered on time
- To hold daily shift briefing with the team
- Monitor and control operation.
Food & Beverage Server
Abu Dhabi National Hotel
07.2006 - 12.2010
- Greet and seat guests in a timely and friendly manner
- Take food and beverage orders accurately
- Provide menu recommendations and answer any questions about the menu
- Serve food and beverages to guests promptly and accurately
- Ensure guest satisfaction by checking on them throughout their meal
- Collaborate with kitchen staff to ensure timely delivery of food orders
- Assist with food preparation as needed
- Maintain cleanliness of dining areas and workstations.
Education
High School Diploma -
Makahati G.C High School
Dhaka, Bangladesh06.2004
Skills
- Micros / POS / Opera System
- Food Safety
- Microsoft Office
- Multi Tasker
- Quick Learner
- Attention to Details
- Time Management
- Order Accuracy
- Wine Pairing
- Dining Room Setup
- Upselling Techniques
- Menu Knowledge
Certification
- Smart Serve Certification, Ontario, 05/01/24, 05/01/29
- Ontario Food Safety, Food Handler Certificate, 08/01/24, 08/01/29
- Wine & Spirit Training - Food & Bevolution, 02/01/18, 03/01/18, Four Seasons Resort & Hotel, Seychelles
Languages
English
Full Professional
Bengali
Native or Bilingual
References
Available upon request
Timeline
Food & Beverage Server
Four Seasons Hotel & Resorts
02.2018 - 05.2024
Room Dining Order Taker
Banana Island Resort Doha by Anantara
04.2015 - 01.2018
Room Dining Captain
Gloria Hotel
12.2010 - 12.2014
Food & Beverage Server
Abu Dhabi National Hotel
07.2006 - 12.2010
High School Diploma -
Makahati G.C High School
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