Subhankar Chowdhury
Toronto,Canada
Summary
Highly motivated and passionate hospitality professional with over 7 years of diverse experience in luxury hotel management, food and beverage service, and sales & marketing. Adept at delivering exceptional guest experiences through personalized service, effective team collaboration, and strategic upselling. Proven track record in driving revenue growth, enhancing customer satisfaction, and leading high-performing teams in fast-paced, high-pressure environments. Skilled in leveraging industry knowledge, technical expertise in systems like Opera and Micros POS, and strong communication abilities to exceed organizational goals. Committed to maintaining the highest standards of service and operational excellence in all aspects of hospitality management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FOOD AND BEVERAGE SERVER (PART-TIME)
OLD SPAGHETTI FACTORY - TORONTO, ONTARIO
Toronto, Canada
02.2024 - Current
- Guest Satisfaction: Provided exceptional service by understanding and addressing guest preferences, leading to repeat patronage and positive feedback.
- Operational Excellence: Maintained a clean and organized service area, ensuring compliance with health and safety regulations.
- Team Collaboration: Worked closely with kitchen staff to ensure timely and accurate delivery of orders, enhancing the overall dining experience.
FRONT DESK AGENT (PART- TIME)
FAIRMONT ROYAL YORK- TORONTO, ONTARIO
Toronto, Canada
12.2023 - Current
- Enhanced Guest Experiences: Consistently delivered personalized service by anticipating guest needs, resulting in high guest satisfaction scores.
- Revenue Generation: Successfully promoted the hotel's facilities and upsold guest experiences, contributing to a significant increase in daily revenue.
- Efficient Operations: Managed check-ins, check-outs, and guest inquiries with precision, ensuring seamless daily operations while maintaining the highest standards of service.
- Loyalty Program Promotion: Effectively drove guest engagement with the hotel's loyalty program, increasing membership sign-ups and repeat business.
FOOD AND BEVERAGE BARTENDER/ SERVER (PART-TIME)
OLIVER & BONACINI HOSPITALITY- TORONTO, ONTARIO
Toronto, Canada
09.2023 - Current
- Upscale Service Delivery: Delivered a high-end guest experience by adhering to Oliver & Bonacini's premium service standards, leading to positive reviews and increased customer loyalty.
- Event Expertise: Excelled as an event bartender and server at prestigious venues, ensuring the success of high-profile events through meticulous preparation and execution.
- Quality Assurance: Regularly monitored food and beverage presentation to ensure consistency with brand standards, maintaining a reputation for excellence.
SALES EXECUTIVE & ASSISTANT SALES MANAGER
COURTYARD BY MARRIOTT (MARRIOTT INTERNATIONAL)-SILIGURI, INDIA
, India
12.2021 - 07.2023
- Sales Achievement: Exceeded sales targets by 20% through strategic account management and the development of tailored proposals that met client needs.
- Customer Relationship Management: Built long-term, value-based relationships with key clients, resulting in a 15% increase in repeat business.
- Team Leadership: Assisted in leading a dynamic sales team, providing training and support that enhanced overall performance and productivity.
- Service Delivery: Ensured seamless handover of sales to operations, maintaining high service standards and client satisfaction.
FOOD AND BEVERAGE SUPERVISOR 2
MASSIVE RESTAURANTS PVT LTD (LUXURY FINE DINE CHAIN) - MUMBAI, INDIA
Mumbai, India
06.2018 - 06.2019
- Pre-Opening Success: Spearheaded the pre-opening phase of a luxury fine dining restaurant, overseeing menu development, staff training, and operational setup.
- Health & Safety Compliance: Conducted regular safety inspections, ensuring full compliance with health regulations, and contributing to a flawless hygiene record.
- Operational Leadership: Managed day-to-day operations, optimizing staff performance, and ensuring an exceptional dining experience that met the brand's luxury standards.
FOOD AND BEVERAGE ASSOCIATE (LEVEL 2)
ST. REGIS HOTEL & RESORTS (MARRIOTT INTERNATIONAL) - MUMBAI, INDIA
Mumbai, India
03.2017 - 06.2018
- Premium Service: Delivered food and beverage service that aligned with the St. Regis brand's commitment to luxury, leading to high guest satisfaction and recognition from management.
- Efficient Communication: Acted as a liaison between the kitchen and service staff, ensuring that special requests, dietary needs, and allergies were communicated and handled with care.
- Attention to Detail: Maintained the highest standards of cleanliness and organization in all service areas, contributing to the hotel's reputation for excellence.
Education
POST GRADUATION IN HOSPITALITY AND TOURISM MANAGEMENT -
FANSHAWE COLLEGE
TORONTO, CANADA12.2024
BACHELORS IN CATERING SCIENCE & HOTEL MANAGEMENT -
BHARATHIAR UNIVERSITY
TAMIL NADU, INDIA07.2016
Skills
- Sales Management
- Guest Relations
- Communication skills
- Micros POS
- Opera Knowledge
- Microsoft Office
- Microsoft Outlook and teams
- Organizational skills
- Global MNC'S account management
- Fast paced food and beverage operation
- Revenue & Cost Management
- Interpersonal skills
- Wine & Spirits
Certification
- Smart Serve
- Trip Advisor Reputation Management by American Hotel & Lodging Educational Institute
- Certified Guest Service Professional awarded by American Hotel & Lodging Association
- OTEC certified Service Excellence
Affiliations
Dean’s List, Fanshawe College, Toronto
September 2023– December 2024
Consistently achieved academic excellence, maintaining a top percentile rank in the Post Graduation in Hospitality & Tourism.
Star of the Month, Fairmont Royal York
July 2024
Awarded for exemplary performance in front office operations, including delivering exceptional guest service, efficiently managing check-ins and check-outs, and consistently promoting hotel services and loyalty programs.
Executive of the year, Marriott International
December 2022
Recognized for outstanding performance in sales and customer relationship management, contributing to significant revenue growth and client satisfaction.
Certified Guest Service Professional
Awarded by American Hotel & Lodging Association
Earned recognition for exceptional customer service skills and dedication to enhancing the guest experience.
Languages
English
Full Professional
French
Elementary
Timeline
FOOD AND BEVERAGE SERVER (PART-TIME)
OLD SPAGHETTI FACTORY - TORONTO, ONTARIO
02.2024 - Current
FRONT DESK AGENT (PART- TIME)
FAIRMONT ROYAL YORK- TORONTO, ONTARIO
12.2023 - Current
FOOD AND BEVERAGE BARTENDER/ SERVER (PART-TIME)
OLIVER & BONACINI HOSPITALITY- TORONTO, ONTARIO
09.2023 - Current
SALES EXECUTIVE & ASSISTANT SALES MANAGER
COURTYARD BY MARRIOTT (MARRIOTT INTERNATIONAL)-SILIGURI, INDIA
12.2021 - 07.2023
FOOD AND BEVERAGE SUPERVISOR 2
MASSIVE RESTAURANTS PVT LTD (LUXURY FINE DINE CHAIN) - MUMBAI, INDIA
06.2018 - 06.2019
FOOD AND BEVERAGE ASSOCIATE (LEVEL 2)
ST. REGIS HOTEL & RESORTS (MARRIOTT INTERNATIONAL) - MUMBAI, INDIA
03.2017 - 06.2018
POST GRADUATION IN HOSPITALITY AND TOURISM MANAGEMENT -
FANSHAWE COLLEGE
BACHELORS IN CATERING SCIENCE & HOTEL MANAGEMENT -
BHARATHIAR UNIVERSITY
- Smart Serve
- Trip Advisor Reputation Management by American Hotel & Lodging Educational Institute
- Certified Guest Service Professional awarded by American Hotel & Lodging Association
- OTEC certified Service Excellence
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