Shabaka Joseph
Saint-Laurent,QC
Overview
1
1
year of professional experience
Work History
Account Manager/Customer Service
KM2 Solutions
2021.09 - 2023.02
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
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Skills
- Teamwork and Collaboration
- Time Management
- Google Drive
- Basic Math
- Conflict Resolution
- Data Management
Timeline
Account Manager/Customer Service
KM2 Solutions
2021.09 - 2023.02
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