Summary
Overview
Work History
Education
Skills
Timeline
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Breann Patterson

Delta,BC

Summary

Detailed Customer Service Associate known for having great organizational skills, able to prioritize and multi-task in fast-paced working environment. Gifted at working with diverse individual; successfully works as part of team to reach personal and business goals. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Tenold Tranportation
Abbotsford, BC
08.2022 - Current
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Offered suggestions to improve processes related to customer service activities.
  • Trained new employees on how to use the order entry software correctly.
  • Performed data entry tasks related to product shipments and tracking numbers.
  • Created packing slips and invoices for outgoing shipments with job-related software.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.

Executive Assistant

Lotus Terminals LTD
Surrey, BC
01.2022 - 07.2022
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Developed and implemented onboarding process for new hires.

Receptionist

Planet Lazer
Surrey, BC
10.2021 - 03.2022
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Scheduled and confirmed appointments.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Kept business entrances clean, tidy and professional in appearance.
  • Processed preauthorized payments
  • Greeted customers, answered general questions and directed to appropriate locations.

Support Worker

Bairn Croft Residential Services
Ottawa, ON
02.2018 - 09.2021
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Managed challenging behaviour from clients in a calm manner by utilizing de-escalation techniques.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Provided physical, emotional, and social support to vulnerable adults.
  • Led training of new hires on company policies and procedure to ensure success.

Student Safety Patroller

Carleton University
Ottawa, ON
08.2018 - 05.2019
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Reviewed security logs to ensure proper documentation was maintained.
  • Completed incident reports regarding violations of policies or procedures.

First Year Connections Mentor

Carlton University Student Experience Office
Ottawa, ON
08.2017 - 11.2017
  • Shared school or college experiences and gave advice on campus life, classes and professors.
  • Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
  • Provided knowledge on key programs and resources for individual needs.

Unified Support Center: Food Center Volunteer

Carleton University
Ottawa, ON
10.2020 - 09.2021
  • Assisted with stocking shelves with donated food items.
  • .Repackaged bulk donations into smaller portions for distribution.
  • Prepared and distributed food for community members struggling during the pandemic.

Vice President of External Affairs

Innocence Carleton
Ottawa, ON
10.2020 - 05.2021
  • Organized and led meetings with internal teams, board members, and external partners to discuss current projects and future goals.
  • Planned and led team meetings to communicate new and ongoing organization goals.
  • Organized and coordinated conference logistics, including assembling a panel of BIPOC judges, lawyers and law students to discuss their experiences and systemic barriers they encountered pursuing a legal career.

Vice President of Standards

Alpha Omicron Pi Fraternity
Ottawa, ON
12.2019 - 12.2020
  • Reviewed current procedures, policies, and bylaws for potential improvements or updates.
  • Held meetings in conjunction with other VPs to resolve or mediate issues within the organization using conflict resolution skills.

Unified Support Center: Foot Patrol Volunteer

Carleton University
Ottawa, ON
10.2019 - 03.2020
  • Provided students with accompanied safe walks , Walk and Talk call center, and event safety support

Event Volunteer

Special Olympics
Ottawa, ON
11.2016 - 11.2016
  • Assisted in setting up chairs, tables, and other decorations prior to the start of the event.
  • Supervised children's activities during event.
  • Maintained order in the event area by ensuring all safety regulations were followed
  • Assisted with clean-up duties after conclusion of event activities.

Education

Bachelor of Arts - Psychology Disability Studies And AmerIcan

Carleton University
Ottawa, ON
06-2021

Skills

  • MS Office Proficiency
  • Teamwork Collaboration
  • Problem Resolution
  • Scheduling and Time Management
  • Orientation and Onboarding
  • Data Entry
  • Meticulous Attention to Detail
  • Document Preparation
  • Filing and Data Archiving
  • Interpersonal Skills

Timeline

Customer Service Associate

Tenold Tranportation
08.2022 - Current

Executive Assistant

Lotus Terminals LTD
01.2022 - 07.2022

Receptionist

Planet Lazer
10.2021 - 03.2022

Unified Support Center: Food Center Volunteer

Carleton University
10.2020 - 09.2021

Vice President of External Affairs

Innocence Carleton
10.2020 - 05.2021

Vice President of Standards

Alpha Omicron Pi Fraternity
12.2019 - 12.2020

Unified Support Center: Foot Patrol Volunteer

Carleton University
10.2019 - 03.2020

Student Safety Patroller

Carleton University
08.2018 - 05.2019

Support Worker

Bairn Croft Residential Services
02.2018 - 09.2021

First Year Connections Mentor

Carlton University Student Experience Office
08.2017 - 11.2017

Event Volunteer

Special Olympics
11.2016 - 11.2016

Bachelor of Arts - Psychology Disability Studies And AmerIcan

Carleton University

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Breann Patterson