Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shamar Hudson

Madera

Summary

Adept at fostering customer satisfaction and team collaboration, my tenure at Walgreens showcases my ability to resolve complex issues, leading to a significant improvement in client relations. My proficiency in MS Office and exceptional problem-solving skills have consistently enhanced operational efficiency and customer service quality, making me a valuable asset to any customer-focused team or professional environment. I have a strong background in customer interactions and service solutions, highly skilled in conflict resolution, communication, and problem-solving. I'm adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting organizational goals. Experienced with cash handling, interactions with people, and transaction processing in fast-paced settings. Utilizes strong communication skills and attention to detail to ensure satisfactory and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. I'm an enthusiastic and motivated individual, a team player who works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive experiences.

Overview

20
20
years of professional experience

Work History

Customer Service Associate

Walgreens
10.2016 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Fostered positive team environment, contributing to higher staff retention rates.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.

Cashier

McDonald's
03.2006 - 03.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Certified Nursing Assistant

Madera Rehabilitation & Nursing Center
12.2004 - 07.2005
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.

Education

Graduate Certificate - Business Administration And Management

San Joaquin Valley College
Madera, CA
05.2014

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Product knowledge
  • Complaint handling
  • Complex Problem-solving
  • Guest services
  • Stock replenishment
  • Assertiveness
  • Refunds and exchanges
  • Multi-line phone systems
  • Inbound and outbound calling
  • MS office proficiency
  • Hospitality and accommodation
  • Tactful and diplomatic
  • Calm and professional under pressure
  • Teamwork and collaboration
  • Computer skills
  • Data entry
  • Relationship building
  • Calm under pressure
  • MS office
  • Understanding customer needs
  • Retail store support
  • Microsoft office
  • Sales transactions
  • Work prioritization
  • Transaction processing
  • Store maintenance
  • Order fulfillment
  • Product recommendations
  • Policies and procedures adherence
  • Administrative and office support
  • Product sales
  • Promotional support
  • Order and refund processing
  • Professional telephone demeanor
  • Employee coaching
  • Receiving support
  • Order processing
  • Product education
  • Multi-line phone talent
  • De-escalation techniques
  • Staff education and training

Affiliations

I am a musician and singer at Remnant Church Madera, and have been for close to 15 years.

Timeline

Customer Service Associate

Walgreens
10.2016 - Current

Cashier

McDonald's
03.2006 - 03.2007

Certified Nursing Assistant

Madera Rehabilitation & Nursing Center
12.2004 - 07.2005

Graduate Certificate - Business Administration And Management

San Joaquin Valley College

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Shamar Hudson