Shaarookh Gill
Tracy,CA
Summary
Dedicated and proactive student eager to transfer academic knowledge and practical experience to a professional setting. Demonstrates exceptional proficiency in utilizing various software and applications, adept at tackling complex tasks, and possesses strong time management abilities.
Overview
2
2
years of professional experience
Work History
Customer Experience Agent
RH
07.2023 - Current
- Represent the RH brand through polished communication and professional appearance.
- Engage with customers, identified needs, and exceeded expectations by connecting them with the best associates.
- Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
- Built brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems
- In charge of 10-20 cases a week with a 100% success rate.
Case Work Intern
Congressman Josh Harder
02.2023 - 07.2023
- Assisted individuals with urgent passport issues, collaborating with congressional liaisons
- Guided constituents through immigration processes, working with USCIS and NVC
- Provided support for IRS and social security inquiries
- Conducted community outreach initiatives to engage with local residents
- Recognized outstanding community members and sent personalized recognition certificates and note cards
- Managed incoming calls, addressing constituents' questions and concerns
- Collaborated with a team to ensure efficient case management and accurate record-keeping as well as go to community events in the district on behalf of the congressman.
Customer Service/Inside Sales Representative
Powermatic
01.2023 - 02.2023
- Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Responsible for supporting order management team responsible for processing orders, returns and/or servicing of company products
- Prepare product or service reports by collecting and analyzing customer information.
Customer Service Specialist
Excel DHL
06.2021 - 08.2022
- Responsible for overlooking Semiconductor parts estimated at a value of $250k
- Work closely with our Primary customer (Applied Materials) a Fortune 200 Company which supplies equipment, services and software for the manufacture of semiconductor chips
- Responsible for providing product, service, and transit information to the customer and acting as a liaison to facilitate issue resolution
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
- Work closely with operations to identify and eliminate overages, shorts and damages causing inventory issues.
Education
Bachelor of Science in Business Administration -
California State University - Stanislaus
Turlock, CA12.2023
Skills
- Skilled in (SAP) & Prophet 21 (P21) both supply chain software's used to interface issues we have with processing shipments
- Strong analytical and problem-solving skills
- Technical Support
- Database Research
- Product Knowledge
- Time Management
- Attention to Detail
- De-Escalation Techniques
- Information management and documentation
- Data Entry
- Social Media Management
- Software Troubleshooting
- Inventory Management and tracking
- Conflict Management
- Salesforce CRM
Languages
Urdu
Hindi
Punjabi
Timeline
Customer Experience Agent
RH
07.2023 - Current
Case Work Intern
Congressman Josh Harder
02.2023 - 07.2023
Customer Service/Inside Sales Representative
Powermatic
01.2023 - 02.2023
Customer Service Specialist
Excel DHL
06.2021 - 08.2022
Bachelor of Science in Business Administration -
California State University - Stanislaus
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