Ian Archer
Tracy
Summary
Dynamic IT Support Specialist with over five years of experience in delivering technical support and troubleshooting solutions. Expertise in hardware and software support, computer repair, and phone system maintenance, consistently resolving complex technical issues and optimizing system performance. Extensive knowledge in troubleshooting and maintaining Apple and Microsoft systems to address Valley Pacific's IT support needs while ensuring seamless operations. Committed to a full-time role offering professional challenges and utilizing strong interpersonal skills, effective time management, and proven problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Freelance
Online Remote Tech
01.2020 - 01.2025
- Provided remote IT support to clients, troubleshooting hardware and software issues on both Apple and Microsoft systems, resulting in a 15% reduction in client-reported downtime.
- Installed, configured, and maintained various software applications across multiple platforms, ensuring compatibility and optimal performance for end-users.
- Performed hardware diagnostics and component replacement, effectively repairing computers and minimizing disruptions to client operations.
- Proactively implemented preventative maintenance measures, leading to a 10% decrease in hardware-related issues.
- Delivered exceptional customer support, effectively communicating technical solutions to non-technical clients and resolving their IT challenges.
Education
Associate of Science - Psychology
Los Medanos College
Pittsburg, CA01-2025
Skills
- Systems Expertise: Building, repairing, and maintaining Apple and Microsoft devices (hardware & software)
- Diagnostics & Repair: Skilled in troubleshooting, component replacement, and performance optimization
- Software Support: Installation, configuration, and updates across multiple platforms
- Preventative Maintenance: Proactive system checks reducing downtime and hardware issues
- User Support: Clear communication of technical solutions for non-technical clients
- IT Tools: Phone system maintenance, remote support platforms, and system monitoring
- Customer service
- Active listening
- Flexible and adaptable
- Maintenance & repair
- Computer skills
- Networking
- Multitasking
- Organization and time management
Timeline
Freelance
Online Remote Tech
01.2020 - 01.2025
Associate of Science - Psychology
Los Medanos College
Similar Profiles
Zeeshan AliZeeshan Ali
Co-Founder & CTO at Online Remote RecruitmentCo-Founder & CTO at Online Remote Recruitment
Lianne MuharebLianne Muhareb
Digital Marketing Strategist at Remote OnlineDigital Marketing Strategist at Remote Online
Loremil WoodLoremil Wood
Administrative Manager / SQA, AI Certified at Freelance Online Work , RemoteAdministrative Manager / SQA, AI Certified at Freelance Online Work , Remote
Jill SageJill Sage
Utilization Review Nurse at HumanaUtilization Review Nurse at Humana
Haniyyah ManiarHaniyyah Maniar
Customer Success and Billing Assistant at Morgan Lewis & Bockius LLPCustomer Success and Billing Assistant at Morgan Lewis & Bockius LLP