Seyed Ali Baki Hashemi
Toronto,ON
Summary
- A motivated and hardworking person, seeking a challenging new role in a fast-paced environment. Ready to bring skills to support team and customer needs with fast, high-quality assistance. Good relationship-building and time management abilities. Excels at upselling and customer relations. Dynamic computer hardware and software engineer knowledgeable in modern technology development. Highly driven and offering excellent interpersonal skills. Looking for position with cutting-edge technology and services organization. Experienced Wine steward with a solid background in restaurant and bar environments and willingness to take on any task to support team needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wine Merchant
Wine Rack
Toronto , ON
2023.02 - Current
- Developed and implemented strategies for marketing, selling, and distributing wines.
- Provided customer service to clients regarding wine selection, pricing, and availability.
- Maintained knowledge of current trends in the wine industry to ensure product offerings met demand.
- Created standard operating procedures for handling orders, deliveries, and returns.
- Analyzed sales data to identify areas of opportunity and develop plans to increase revenue.
- Oversaw inventory management processes to ensure accurate stock levels were maintained.
- Prepared monthly reports summarizing sales performance against targets set by senior management.
- Provided training and guidance to staff on topics such as product knowledge, customer service techniques.
- Organized promotional events such as tastings or dinners for customers in order to build brand awareness.
- Ensured compliance with relevant regulations related to the sale of alcoholic beverages.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Bartender Server
restaurant
Toronto
2018.10 - 2023.03
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Supervised a team of servers, delivering in-depth training and mentoring
- Cleaned and maintained bar area; arranged bottles and glasses
- Opened and closed bar tabs
- Established and maintained open, collaborative relationships with the kitchen team to maximize efficiency
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Checked customers' identification to ensure minimum age requirements for consumption of alcoholic beverages
Technology Technician
IRITEC
2020.09 - 2021.02
- Identified, diagnosed, and resolved technical hardware and software issues.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Provided technical support to end-users for network connectivity issues.
- Monitored system performance and implemented performance tuning.
- Assisted in the development of information technology strategies by providing recommendations on new technologies.
- Troubleshot networking problems including LAN and WAN connections.
- Performed preventive maintenance on all IT equipment including laptops, computers, printers and scanners.
- Configured user accounts, permissions and passwords to ensure secure access to network resources.
- Trained users on new technology products or services.
- Analyzed business processes to identify areas of improvement using technology solutions.
Pc express
Real Canadain Superstore
Toronto
2020.05 - 2020.10
- Experienced in providing great customer service, handling cash, and processing payments
- Restock, arranged, and organized merchandise in front lanes to drive product sales
- Trained junior Pc Express colleagues during my tenure
- Gab customers' groceries and alcohol in accordance with the best practices to avoid items being damaged.
Wine Steward
Botte Gallery
Toronto
2018.06 - 2018.08
- Maintained an up-to-date knowledge of new wines, wineries, and tasting techniques.
- Planned and executed special events such as wine dinners, tastings, and seminars for customers.
Education
Bachelor of Science in Computer Science -
Lassonde School of Engineering - York University
2025-01
Skills
- Bartending
- Business Networking
- Inventory Management
- Customer Needs Assessment
- Attention to Detail
- Team building
- Problem-solving abilities
- Adaptability and Flexibility
- Time management abilities
- Professionalism
- Product and service knowledge
Certification
Smart Serve, Present
Languages
- English, Fluent
- Farsi, Expert
- Turkish, Intermediate
- Arabic, Intermediate
Timeline
Wine Merchant
Wine Rack
2023.02 - Current
Technology Technician
IRITEC
2020.09 - 2021.02
Pc express
Real Canadain Superstore
2020.05 - 2020.10
Bartender Server
restaurant
2018.10 - 2023.03
Wine Steward
Botte Gallery
2018.06 - 2018.08
Bachelor of Science in Computer Science -
Lassonde School of Engineering - York University
Smart Serve, Present
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