Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diogo Quintela

Toronto,ON

Summary

Hardworking and passionate Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable of serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Smoque N Bones (Toronto), Time out market (Lisbon), Bon Vivant (Faro).

Overview

5
5
years of professional experience

Work History

Wine Merchant

Wine Rack, Rio Legal
12.2022 - Current
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Educated new sales staff on store policies and customer support operations.

Bartender

Papi Chulo's, Elena Arsenov
12.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Created attractive bar displays by strategically arranging bottles and glasses.

Bartender

Smoque N Bones, Alex Radd
11.2021 - 10.2022
  • Developed new signature cocktails to support bar marketing brand and increase profits
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Served high customer volumes during special events, nights and weekends
  • Set up glassware, liquor and other necessary supplies for special events
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Polished glassware, bussed tables and removed debris to keep customer areas clean
  • Taught employees bar sales techniques, resulting in higher profits
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Updated drink menu with creative cocktails, contemporary wines and craft beers
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Bartender

Time Out Market, Pedro Menezes
11.2020 - 11.2021
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Crafted special drink and cocktail menu items for seasonal offerings
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Served high customer volumes during special events, nights and weekends
  • Followed strict recipes and drink measurements to minimize product used
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Set up glassware, liquor and other necessary supplies for special events
  • Polished glassware, bussed tables and removed debris to keep customer areas clean
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Bartender

Bon Vivant, Marco Monteiro
07.2020 - 08.2020
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Crafted special drink and cocktail menu items for seasonal offerings
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Served high customer volumes during special events, nights and weekends
  • Followed strict recipes and drink measurements to minimize product used
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Set up glassware, liquor and other necessary supplies for special events
  • Polished glassware, bussed tables and removed debris to keep customer areas clean
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Bartender

The George, Mafalda
10.2019 - 12.2019
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Served high customer volumes during special events, nights and weekends
  • Followed strict recipes and drink measurements to minimize product used
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Set up glassware, liquor and other necessary supplies for special events
  • Polished glassware, bussed tables and removed debris to keep customer areas clean
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Bartender

Bon Vivant, Marco Monteiro
06.2019 - 10.2019
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Crafted special drink and cocktail menu items for seasonal offerings
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Served high customer volumes during special events, nights and weekends
  • Obtained cash bank and stocked service bar to prepare for operation
  • Followed strict recipes and drink measurements to minimize product used
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Polished glassware, bussed tables and removed debris to keep customer areas clean
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender

Jose Avillez, Sergio Machado
10.2018 - 04.2019
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Served high customer volumes during special events, nights and weekends
  • Followed strict recipes and drink measurements to minimize product used
  • Set up glassware, liquor and other necessary supplies for special events
  • Polished glassware, bussed tables and removed debris to keep customer areas clean
  • Performed opening and closing duties, setting up for incoming shift
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Bartender

Vela Latina, Anna Reuchi
05.2018 - 10.2018
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Followed strict recipes and drink measurements to minimize product used
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Set up glassware, liquor and other necessary supplies for special events
  • Polished glassware, bussed tables and removed debris to keep customer areas clean
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Education

No Degree - Bartender

As De Copos
Lisbon
06.2018

Skills

  • Complex Problem-Solving
  • Billing and Payment Processing
  • Clear and Effective Communication
  • Preparing Garnishes
  • Anticipating Guest Needs
  • Liquor Law Compliance
  • Energetic and Outgoing
  • Custom Drink Preparation
  • Fluent in Portuguese and English
  • High-Volume Environments
  • Bartending License
  • Mixology Techniques
  • Craft Cocktail Preparation
  • Classic Cocktails
  • Ability to Lift 30 Pounds

Timeline

Wine Merchant

Wine Rack, Rio Legal
12.2022 - Current

Bartender

Papi Chulo's, Elena Arsenov
12.2022 - Current

Bartender

Smoque N Bones, Alex Radd
11.2021 - 10.2022

Bartender

Time Out Market, Pedro Menezes
11.2020 - 11.2021

Bartender

Bon Vivant, Marco Monteiro
07.2020 - 08.2020

Bartender

The George, Mafalda
10.2019 - 12.2019

Bartender

Bon Vivant, Marco Monteiro
06.2019 - 10.2019

Bartender

Jose Avillez, Sergio Machado
10.2018 - 04.2019

Bartender

Vela Latina, Anna Reuchi
05.2018 - 10.2018

No Degree - Bartender

As De Copos

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Diogo Quintela