Sevan Gunbilir

• Provided exceptional support for customers, leading to increased loyalty and repeat business.
• Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company's reputation.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
• Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.

- Connect with clients and health care providers to verify referral requests, facilitate the loaning and returning of health equipment, make reminder calls, and assist with equipment recalls if required
- Select the appropriate medical equipment to match health professional referrals, complete minor adjustments to ensure appropriate fit for clients
-Ensure the integrity of data collection and recording of all call/ client trackers and statistical information
-Provide instruction(s) on basic equipment use and respond to client enquiries regarding equipment set-up, returns, repairs and loan extensions
- Contributes to a healthy and safe working environment
- Accept financial and equipment donations to the Canadian Red Cross, and issue tax and non-tax receipts as needed