Will Gibson MBA

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• #1 in London Drugs Company In Sales Protection Plan (PPP- Total Sales)
• #1 in Company in Sales Protection Plan as a percentage compared to opportunity (98%)
• Highest percent growth (for my portfolio) compared to other areas of Company
• Developed strong relationships with key clients, resulting in repeat business and increased revenue.
• Promoted exceptional customer service by engaging clients on sales floor.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Trained and coached sales team members on best practices for customer service and sales techniques.

• Developed data-driven decision-making process for digital product prices to guide future business profit.
• Enhanced overall revenue/profit by identifying new markets and potential clients, using targeted marketing campaigns.
• Expanded the client base by implementing effective business development strategies. (Influencers)

• Act as a team leader in group projects, delegating tasks and providing feedback.
• Instruct proper equipment use by demonstrating surgeons/nurses product setup and operation using advanced knowledge of medical and surgical products; including, in-service, OR training & surgical OR Site visits.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Developed strong relationships with key accounts , leading to increased repeat business.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked effectively in fast-paced environments.
• Demonstrated leadership skills in managing projects(trials) & people from concept to completion.
• Excellent communication skills, both verbal and written.
• Proven ability to develop and implement creative solutions to complex problems.
• International World Sales Rank (7th) 2021
• Agent of Year • Rankings- 3rd, 2021(Out of 39)

• Largest Disposable Growth Rankings, 5th, 2021

• Largest Capital Ranking- Sales, 3rd, 2021

• Sales Leaderboard,4th (% over Quota-164%)

Sales and marketing specialist ,Residential Real Estate , West Vancouver, North Vancouver, Vancouver

Streamlined property transactions through collaboration with leading real estate firms.

Sales and marketing specialist ,Residential Real Estate , West Vancouver, North Vancouver, Vancouver

Streamlined property transactions through collaboration with leading real estate firms.