Will Gibson MBA

• Led team to achieve sales targets through staff training and motivation.
• Trained and coached sales team members on best practices for customer service and sales techniques.
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Implemented inventory management processes to optimize stock levels and reduce waste.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• #1 in London Drugs Store In Sales Protection Plan (PPP- Total Sales)
• #1 in Company in Sales Protection Plan as a percentage compared to opportunity (98%)
• Highest percent growth (for my portfolio) compared to other areas of Company
• Developed strong relationships with key customers, resulting in repeat business and increased revenue.
• Promoted exceptional customer service by engaging clients on sales floor.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.

• Developed data-driven decision-making process for digital product prices to guide future business profit.
• Enhanced overall revenue/profit by identifying new markets and potential clients, using targeted marketing campaigns.
• Expanded the client base by implementing effective business development strategies. (Influencers)
• Directed operational strategies to enhance efficiency and reduce costs across multiple departments.

• Oversaw budget management, ensuring alignment with organizational goals.
• Led operational strategy, enhancing efficiency across all departments.
• Mentored junior sales & marketing associates, fostering professional growth and enhancing team capabilities in campaign execution.
• Act as a team leader in group projects , delegating tasks and providing feedback.
• Instruct proper equipment use by demonstrating surgeons/nurses product setup and operation using advanced knowledge of medical and surgical products; including, in-service, OR training & surgical OR Site visits.
• Managed budget implementations, employee reviews, training , schedules, and contract negotiations.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Developed strong relationships with key accounts , leading to increased repeat business.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked effectively in fast-paced environments.
• Demonstrated leadership skills in managing projects(trials) & people from concept to completion.
• Excellent communication skills, both verbal and written.
• Proven ability to develop and implement creative solutions to complex problems.
• International World Sales Rank (7th) 2021

Residential Real Estate , West Vancouver, North Vancouver, Vancouver

• Researched commercial and residential real estate deals.
• Continuously updated knowledge of federal/state laws regarding residential real estate appraisals to ensure full adherence to guidelines.
• Valued residential real estate investment opportunities to determine property values.
• Prepared contracts, addendums, and disclosures for residential real estate transactions efficiently while minimizing errors.
• Developed strong relationships with title companies, real estate agents, and attorneys to facilitate seamless loan closings.
• Managed contracts, inspections, appraisals, and other documentation required for successful real estate transactions.
• Streamlined operational workflows to improve efficiency in listing management and client communications.
• Leveraged expertise in digital marketing to effectively promote listings on social media and targeted online platforms, driving increased visibility and interest.
• Utilized advanced technology tools to enhance marketing efforts and reach a larger audience of potential buyers for listed properties.
• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Developed and implemented marketing strategies to maximize sales and attract new clients.
• Streamlined property transactions through collaboration with leading real estate firms.

• Developed and implemented comprehensive communication strategies to enhance brand visibility and engagement.
• Developed and executed comprehensive marketing strategies to enhance brand visibility and market share.
• Led cross-functional teams to launch successful integrated marketing campaigns across multiple channels.
• Analyzed market trends and consumer insights to inform strategic decision-making and optimize marketing efforts.
• Managed multi-million dollar marketing budgets, ensuring effective allocation of resources for maximum ROI.
• Established performance metrics to evaluate campaign effectiveness, driving continuous improvement initiatives across all projects.
• Collaborated with sales teams to align marketing objectives with business goals, improving lead generation outcomes.
• Oversaw digital marketing initiatives, leveraging SEO, PPC, and social media strategies for increased online engagement.
• Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
• Streamlined property transactions through collaboration with leading real estate firms.
• Year over year , Highest Average Price per Sq/ft Sales Results for both homes and Premium Condos Vancouver
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Directed operational strategies to enhance efficiency across multiple surgical facilities.
• Implemented process improvements that streamlined logistics and reduced lead times.
• Mentored regional teams, fostering a culture of continuous improvement and accountability.
• Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
• Developed training programs that elevated staff competency in surgical procedures and safety protocols.
• Collaborated with cross-functional teams to ensure compliance with industry regulations and standards.
• Spearheaded initiatives that optimized resource allocation, contributing to overall business growth and success.
• Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
• Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
• Refined safety protocols at each location to minimize risk exposure for both employees'' well-being as well as company liability.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.