Setareh Ghorbani Sini
Toronto,ON
Summary
Driven and adept, I honed my pharmacotherapy knowledge and customer service excellence at Setareh Pharmacy, where I significantly enhanced patient care and satisfaction. My collaborative efforts with healthcare providers and commitment to patient education underscore my achievements in the field, showcasing my ability to merge technical proficiency with compassionate patient interactions.
Overview
5
5
years of professional experience
Work History
Volunteer
Canadian Blood Services
06.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Barista Trainer
Timothy’s Cafe
07.2023 - 08.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Representative
York University
06.2023 - 06.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Pharmacy Intern
Setareh Pharmacy
05.2020 - 11.2022
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Assistant Volunteer
Setareh Pharmacy
04.2020 - 11.2022
- Helped reduce wait times for patients by consistently prioritizing tasks based on urgency and pharmacist directives.
- Fostered a culture of continuous improvement within the volunteer team by regularly sharing feedback and suggestions for enhancing efficiency and patient satisfaction.
- Enhanced patient satisfaction by efficiently processing prescriptions and maintaining accurate records.
- Maintained open lines of communication with pharmacists to promptly address any discrepancies or concerns related to medication orders.
- Streamlined workflow within the pharmacy area by maintaining tidiness and organization throughout work stations and storage areas.
- Participated in ongoing training opportunities to stay current with industry best practices, enhancing knowledge and skills as a Pharmacy Assistant Volunteer.
- Collaborated with fellow volunteers to create a positive atmosphere, fostering strong teamwork within the pharmacy setting.
- Provided compassionate support to patients, answering questions about their medications and offering guidance when appropriate.
- Supported pharmacists in providing excellent customer service through effective communication and timely assistance.
- Assisted pharmacists in preparing medication dosage forms such as capsules, ointments, or suspensions for dispensing to patients.
- Improved pharmacy efficiency by accurately labeling and organizing medication, streamlining the prescription-filling process.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Contributed to a clean and safe environment by adhering to strict hygiene protocols and promptly addressing any potential hazards.
- Facilitated smooth pharmacy operations by performing regular maintenance on equipment and updating computer systems as needed.
- Monitored inventory expiry dates closely, removing expired items from shelves promptly to maintain regulatory compliance standards.
- Assisted in conducting quarterly inventory counts efficiently while minimizing discrepancies between actual stock levels compared against system records.
- Assisted with inventory management for optimal stock levels, reducing waste and ensuring availability of essential medications.
Barista
Lamiz Cafe
04.2020 - 07.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Volunteer
Plasma Biological Services
01.2019 - 11.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Biomedical Science Undergraduate - Biomedical Science
York University
Toronto, ON09.2027
Skills
- Customer Service
- Patient education and counseling
- Pharmacotherapy Knowledge
- Medication preparation
- Patient Privacy Protection
- Medication Therapy Management
- Patient Counseling
- Pharmacy Ethics Adherence
- Client rapport
Timeline
Volunteer
Canadian Blood Services
06.2024 - Current
Barista Trainer
Timothy’s Cafe
07.2023 - 08.2023
Representative
York University
06.2023 - 06.2023
Pharmacy Intern
Setareh Pharmacy
05.2020 - 11.2022
Pharmacy Assistant Volunteer
Setareh Pharmacy
04.2020 - 11.2022
Barista
Lamiz Cafe
04.2020 - 07.2020
Volunteer
Plasma Biological Services
01.2019 - 11.2019
Biomedical Science Undergraduate - Biomedical Science
York University
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