Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bonnie Isaac

New Hamburg

Summary

Dynamic leader with extensive experience at Canadian Blood Services, excelling in training and mentoring while enhancing team productivity through process improvement. Proven ability to manage staff effectively and foster a culture of excellence, ensuring high-quality service and operational efficiency. Skilled in problem-solving and communication, driving successful outcomes in diverse environments.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Donor Centre Supervisor

Canadian Blood Services
11.2012 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Developed comprehensive training program for new supervisors in Ontario and New Brunswick, significantly reducing learning curve and integrating them into leadership roles quickly.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Forensic Nurse/Sexual Assault Nurse Examiner

Waterloo Region SADVTC
01.2010 - Current
  • Performed triage on incoming patients and determined appropriate course of treatment.
  • Improved patient care by conducting thorough sexual assault examinations and ensuring essential medical treatment.
  • Ensured strict adherence to chain-of-custody procedures for all evidence collected during examinations, preserving its integrity for potential use in criminal proceedings.
  • Reduced trauma for patients through compassionate care and effective communication techniques during examinations.
  • Maintained accurate records of all assessments, interventions, treatments provided, ensuring compliance with regulatory requirements.
  • Contributed to successful prosecution efforts by presenting clear, concise testimony in court proceedings as an expert witness.
  • Strengthened interdisciplinary teamwork by building strong communication channels among social workers, law enforcement officers, and hospital staff.

Trainer/Educator

Canadian Blood Services
04.2012 - 11.2012
  • Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
  • Optimized training delivery schedules, accommodating diverse learning styles and work schedules.
  • Provided one-on-one training to help individuals reach their full potential within the organization.
  • Maintained training documentation and records
  • Certified ISTP Instructor
  • Provided coaching, mentoring and post-training support

Charge Nurse

Canadian Blood Services
05.1997 - 04.2012
  • Conducted confidential donor health assessments and provided information, instruction and advice.
  • Provided skilled, timely and level-headed emergency response to donor reactions/incidents.
  • Ensured safety and comfort of donors through entire process.
  • Maintained quality control of equipment, supplies and procedures, ensuring required documentation was completed.
  • Performed venepuncture for both whole blood and autologous donors

Education

Diploma - Registered Nursing

Conestoga College
Kitchener, ON

Executive Leadership Program

Queen's University, Smith School of Business
Kingston, ON

Forensic Studies

Mount Royal University
Calgary, AB

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Process improvement
  • Team building
  • Change management
  • Problem-solving
  • Excellent communication
  • Organizational skills

Certification

SANE Certification - Women's College Hospital, Toronto, ON

Timeline

Donor Centre Supervisor

Canadian Blood Services
11.2012 - Current

Trainer/Educator

Canadian Blood Services
04.2012 - 11.2012

Forensic Nurse/Sexual Assault Nurse Examiner

Waterloo Region SADVTC
01.2010 - Current

Charge Nurse

Canadian Blood Services
05.1997 - 04.2012

Diploma - Registered Nursing

Conestoga College

Executive Leadership Program

Queen's University, Smith School of Business

Forensic Studies

Mount Royal University

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Bonnie Isaac