ALI AHMED EDRIS
Network Support
Ottawa,ON
Summary
Resourceful Cisco-Certified committed to performing assigned tasks while working in a fast-paced environment. Adept at identifying system performance and operational issues in which I have been certified and specialize in Routing and switching.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
11
11
Certifications
Work History
Networking Support
Canadian Blood Services
05.2022 - Current
- Played a key role as a member of the deployment team in a nationwide project spanning over 30 sites across Canada, demonstrating exceptional organizational and coordination skills.
- Expertly upgrading routers, switches, and voice gateways to enhance network capabilities.
- Proficiently configured a wide range of Cisco devices, including C9500, C8200, C9300 switches, VG310, ISR4351, and 4331 routers, Cisco Firepower 1010, Cisco AP 3702i, 3802i access points, and Microhard LTE Bullet devices, ensuring proper licensing and optimal performance.
- Conducted comprehensive testing, including performance assessments, on a diverse range of Cisco devices, such as C9500, C8200, C9300 switches, VG310, ISR4351, and 4331 routers, as well as CMS and IoT devices.
- Adding new devices to DNAC, PRTG and Prime, ensuring streamlined monitoring, management, and optimization.
- Configured and deployed Cisco Meraki devices, including Meraki MX firewalls, MR access points, and MS switches, optimizing wireless and wired network performance.
Interim Production Supervisor
Apetito HFS
04.2021 - 05.2022
- Assigning responsibilities to production employees.
- Coaching employees.
- Supervising and monitoring employees.
- Conducting reviews for personnel performance.
- Compiling production records.
- Ensuring all equipment is functioning properly.
- Preparing work schedules.
- Ensuring and maintaining safe work environment.
Network Technician
Yang Trading & Contracting Company
07.2019 - 03.2021
- Leading and supervising LAN and MAN teams for implementation of daily whereabouts.
- Establishing the networking environment by designing system configuration and directing system installation to the technical team.
- Preparing HLD and LLD to get customer sign-off before final deployment on the customer site.
- Secure network systems by establishing and enforcing policies and defining and monitoring access.
- Communicating with customers, collecting customer feedback and getting signoff from the customer for the delivered sites.
Call center
Qatar Islamic Bank (QIB)
10.2019 - 12.2020
- Answer incoming calls and respond to customer emails.
- Management and resolving customer complaints.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Document all call information according to standard operating procedures.
Education
Network Technical Support and Help Desk Diploma -
Willis College
Bachelor’s degree - Bachelor of Computer Application
Osmania University
Diploma in Cybersecurity Analyst - undefined
Willis College
Diploma in MS Application & Basic Computer course - undefined
Skills
Advanced Routing and Switching Protocols
Certification
Cisco Certified Network Professional (CCNP)
Skills Gained
- In-depth knowledge of all Cisco enterprise routing and switching platforms.
- Switching Protocols: Advance knowledge of VLAN, Spanning Tree (PVST+, RSTP, MST), VTP, Q-in-Q, Access-lists, port security, Port Aggregation Protocol (PAgP, LACP)
- Routing Protocols: Extensive experience in routing protocols EIGRP, OSPF, BGP, IS-IS and redundancy protocols such HSRP, VRRP, GLBP
- Configuring and troubleshooting VLAN, DHCP, NAT, HSRP, DNS, VTP, SSH, TELNET, ACL, STP.
- Configuring and troubleshooting RIP v2, EIGRP, OSPF, PPP with CHAP
- F5 Load Balancer
- Cisco Wireless Controller
- Cisco DNAC
- Windows Server Administration
- Installing and configuring Windows Server 2012, 2016, and 2019, ensuring optimal performance and security.
- Configured Active Directory including user and group administration, GPO (Group Policy Object) creation, and domain controller configuration.
- Server Virtualization Familiar with virtualization technologies like Hyper-V and VMware, allowing for efficient server consolidation and resource management.
- Remote Desktop Administration
Professional Competencies
- A faster learner with a great deal of motivation.
- Hard working, efficient & effective at work.
- Work well in team projects as well as my own initiative.
- Excellent interpersonal skills and always willing and ready to take on new challenges.
- Meticulous attention to detail with good communication skills.
Accomplishments
One of my biggest achievements was being a key part of a major nationwide network upgrade project at Canadian Blood Services, where we upgraded over 50 sites across Canada.
I was responsible for configuring and deploying Cisco routers, switches, voice gateways, and access points.
I also worked on onboarding new devices into Cisco DNAC, PRTG, and Prime for centralized monitoring.
In addition, I successfully configured and supported Cisco Meraki devices for wireless and network optimization.
Through this work, I helped improve network performance, enhanced monitoring, and reduced site downtimes during migration, contributing to the overall success of the project.
Timeline
Engineering Cisco Meraki Solutions (ECMS)
02-2025
F5 101 Application Delivery Fundamentals
04-2024
Networking Support
Canadian Blood Services
05.2022 - Current
Interim Production Supervisor
Apetito HFS
04.2021 - 05.2022
Call center
Qatar Islamic Bank (QIB)
10.2019 - 12.2020
Network Technician
Yang Trading & Contracting Company
07.2019 - 03.2021
Bachelor’s degree - Bachelor of Computer Application
Osmania University
Diploma in Cybersecurity Analyst - undefined
Willis College
Diploma in MS Application & Basic Computer course - undefined
Network Technical Support and Help Desk Diploma -
Willis College
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