Selina Eshie
Barrie,ON
Summary
A crisis support worker at Green Haven Shelter seeking to extend my three night shift contract at the shelter.
Overview
3
3
years of professional experience
Work History
Crisis Support Worker
Green Haven Shelter
Orillia, ON
03.2023 - Current
- Responding to crisis calls and completing client intakes per work mandate
- Providing support and assistance to clients in the community
- Doing building safety checks
- Ensuring that residents are adhering to rules of the shelter
- Ensuring that residents' needs are met
- Making shift reports, sending and responding to emails
- Completing cleaning tasks
- Working independently and making informed decisions
Barista
Starbucks Corporation
Orillia, ON
09.2021 - Current
- Collected payments and provided accurate change
- Prepared and served coffee, espresso drinks, blended coffees, and teas
- Maintained calm demeanor during high-volume periods and special events
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Memorized official and off-menu coffee and tea preparations
- Described menu items to customers and suggested products based on stated preferences
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Addressed and resolved customer concerns to maintain brand loyalty.
Event Coordinator
Lakehead University
Orillia, ON
09.2021 - 04.2022
- Organized event facility, food and beverage selections and audio-visual arrangements
- Produced contracts and invoices for events and monitored fee collection
- Maintained files with contracts, agreements, and work orders in client-specific platforms
- Handled and uploaded event changes and cancellations within system
- Directed event production in collaboration with sponsors, hosts, and internal teams.
Education
Bachelor of Arts - Criminology
Lakehead University
Orillia, ON04-2024
Wellness, Self and Collective Care For VAW&VAC -
09.2022
Completed Training in Dare to Care -
Western Centre for Research & Education
09.2022
Orillia, ON -
Bachelor of Laws - Law
University of Cape Coast
Skills
- Verbal and Written Communication
- Active Listening
- Email Management
- Microsoft Office
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- De-escalation Techniques
- Conflict Mediation
- Supervision & Leadership
- Good Work Ethic
- Conflict Resolution
- Relationship Building
- People Skills
Timeline
Crisis Support Worker
Green Haven Shelter
03.2023 - Current
Barista
Starbucks Corporation
09.2021 - Current
Event Coordinator
Lakehead University
09.2021 - 04.2022
Bachelor of Arts - Criminology
Lakehead University
Wellness, Self and Collective Care For VAW&VAC -
Completed Training in Dare to Care -
Western Centre for Research & Education
Orillia, ON -
Bachelor of Laws - Law
University of Cape Coast