Summary
Overview
Work History
Education
Skills
Timeline
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Selina Eshie

Barrie,ON

Summary

A crisis support worker at Green Haven Shelter seeking to extend my three night shift contract at the shelter.

Overview

3
3
years of professional experience

Work History

Crisis Support Worker

Green Haven Shelter
Orillia, ON
03.2023 - Current
  • Responding to crisis calls and completing client intakes per work mandate
  • Providing support and assistance to clients in the community
  • Doing building safety checks
  • Ensuring that residents are adhering to rules of the shelter
  • Ensuring that residents' needs are met
  • Making shift reports, sending and responding to emails
  • Completing cleaning tasks
  • Working independently and making informed decisions

Barista

Starbucks Corporation
Orillia, ON
09.2021 - Current
  • Collected payments and provided accurate change
  • Prepared and served coffee, espresso drinks, blended coffees, and teas
  • Maintained calm demeanor during high-volume periods and special events
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product
  • Memorized official and off-menu coffee and tea preparations
  • Described menu items to customers and suggested products based on stated preferences
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Addressed and resolved customer concerns to maintain brand loyalty.

Event Coordinator

Lakehead University
Orillia, ON
09.2021 - 04.2022
  • Organized event facility, food and beverage selections and audio-visual arrangements
  • Produced contracts and invoices for events and monitored fee collection
  • Maintained files with contracts, agreements, and work orders in client-specific platforms
  • Handled and uploaded event changes and cancellations within system
  • Directed event production in collaboration with sponsors, hosts, and internal teams.

Education

Bachelor of Arts - Criminology

Lakehead University
Orillia, ON
04-2024

Wellness, Self and Collective Care For VAW&VAC -

09.2022

Completed Training in Dare to Care -

Western Centre for Research & Education
09.2022

Orillia, ON -

Bachelor of Laws - Law

University of Cape Coast

Skills

  • Verbal and Written Communication
  • Active Listening
  • Email Management
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • De-escalation Techniques
  • Conflict Mediation
  • Supervision & Leadership
  • Good Work Ethic
  • Conflict Resolution
  • Relationship Building
  • People Skills

Timeline

Crisis Support Worker

Green Haven Shelter
03.2023 - Current

Barista

Starbucks Corporation
09.2021 - Current

Event Coordinator

Lakehead University
09.2021 - 04.2022

Bachelor of Arts - Criminology

Lakehead University

Wellness, Self and Collective Care For VAW&VAC -

Completed Training in Dare to Care -

Western Centre for Research & Education

Orillia, ON -

Bachelor of Laws - Law

University of Cape Coast

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Selina Eshie