DORCAS APPIAH
Oakville,Canada
Summary
Dynamic and results-driven Cashier Team Lead at KFC with a proven track record in cash handling and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and training initiatives. Committed to maintaining accuracy and fostering a collaborative environment, ensuring seamless operations during peak periods.
Overview
22
22
years of professional experience
Work History
Crisis Support Worker
Services and Housing in the Province
02.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Kept clients engaged in social networks and communities for personal health and growth.
Cashier Team Lead
KFC
03.2009 - 01.2018
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Handled cash with high accuracy and took care to check bills for fraud.
- Trained team members on cash register operation and cash handling.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Zellers Department Store
03.2004 - 06.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
Education
Dental Hygiene
Southern Ontario Dental Hygiene College
01-2018
High School Diploma -
Emery Adult School
01-2004
Skills
- Positive attitude
- Empathy and patience
- Cashier training
- Customer service
- Punctual and reliable
- Problem-solving
- Time management
- Cash handling
- Team leadership
- Attention to detail
- Customer engagement
Languages
English
Full Professional
Timeline
Crisis Support Worker
Services and Housing in the Province
02.2020 - Current
Cashier Team Lead
KFC
03.2009 - 01.2018
Cashier
Zellers Department Store
03.2004 - 06.2010
Dental Hygiene
Southern Ontario Dental Hygiene College
High School Diploma -
Emery Adult School
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