Zainab Yusuf

Engaging and encouraging Mental Health and Community Service Worker with over 4 years of progressive employment working with diverse ethnicities and religious populations. Adept in supervision and community engagement roles. Passionate about supporting and providing resources for individuals seeking recovery. Extremely skilled at building trust with diverse individuals to promote client honesty and growth during recovery processes.

• Project Management - Google
• Human Trafficking - MCIS
• Community-Based Mental Health And Psychosocial Support In Emergencies And Displacement - UN Migration
• Indigenous Canada, University Of Alberta - Coursera
• Psychological First-Aid Caring for Others - Canadian Red Cross
• Psychological First-Aid Caring for Self - Canadian Red Cross
• Becoming An Opioid Harm Reduction Champion - Canadian Red Cross
• TASC-Steps To Recognize Thoughts Of Suicide - Livingworks
• WHMIS - Canadian Red Cross
• Non-Violent Crisis Intervention - Crisis Prevention Agency

Crisis Responder, Kids Help Phone, 03/01/24, Current, 

• Escalated high-risk situations to supervisors or emergency services to protect well-being of callers.
• Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
• Used active listening skills to communicate clearly in discussions.
• Treated people from all backgrounds with dignity and respect.
• Utilized active listening techniques to identify key issues faced by texter and respond accordingly with empathy.
• Collaborated with fellow volunteers and staff members to ensure smooth shift transitions and proper coverage of crisis line.
• Answered incoming crisis hotline text and provided emotional support to callers in distress.
• Assessed texter needs and determined appropriate resources or referrals for further assistance.

Coordinator, Poverty Awareness And Communities Action, 09/01/20, 09/01/21, 

• Maintain knowledge of community services and resources available to patients.
• Refer patients to appropriate health care services or resources.
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
• Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
• Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
• Interview patients or their representatives to identify problems relating to care.

Emergency Management Team, Canadian Red Cross, 08/01/20, Current, 

• Coordinate disaster response or crisis management activities, such as ordering evacuations, opening public shelters, and implementing special needs plans and programs.
• Provide communities with assistance in applying for federal funding for emergency management facilities, and other related items.
• Maintain and update all resource materials associated with emergency preparedness plans.
• Attend meetings, conferences, and workshops related to emergency management to learn new information and to develop working relationships with other emergency management specialists.
• Conduct surveys to determine the types of emergency related needs to be addressed in disaster planning or provide technical support to others conducting such surveys.

Youth Programmer, Immigrant and Refugee Community Organization of Manitoba (IRCOM), 03/01/16, 01/01/18, 

• Maintain case history records and prepare reports.
• Determine clients' eligibility for financial assistance.
• Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
• Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
• Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention., Organize and participate in recreational activities and outings, such as games and field trips.