SELES VINU
3512 33 Ave NW,AB
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Grocery Supervisor
Co-op Food Store
01.2025 - 04.2025
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with other department supervisors to achieve overall store goals and objectives.
- Enhanced store efficiency by implementing effective inventory management systems and procedures.
- Trained new employees on grocery department processes, creating a well-prepared workforce that could quickly adapt to changing needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Promoted sales growth by creating eye-catching merchandise displays and implementing promotional strategies.
- Maintained a clean, organized store environment to create a positive shopping experience for customers.
- Maximized profitability by conducting regular price checks, updating pricing labels accurately, and adjusting promotions as needed.
- Monitored product quality on shelves daily, removing expired or damaged items for proper disposal or return to suppliers when applicable.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
Store Clerk
AM PM Convenience Store
01.2024 - 12.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Provide excellent customer service by ensuring shelves are fully stocked and addressing customer needs promptly.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Ensure accurate product scanning, monitor inventory levels, and assist with reordering products as necessary.
- Implement company-approved promotions and programs effectively.
- Keep department areas clean and uphold health and safety standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Science -
UNIVERSITY OF CALICUT
05-2013
Skills
- Ability to work under pressure in a fast paced-environment
- Strong work ethic and team player attitude
- Motivated to learn new things and eager to grow
- Resourceful and courteous when addressing customer inquiries
- Excellent communication
- Teamwork and collaboration
- Customer Service
- Time Management
- Cash Handling Retail Sales
- Documentation and Reporting Merchandise Receiving and Handling Inventory Management
- Computer Proficiency and Microsoft Office
Certification
- SafeCheck - Certification in Customer Service Skills Pathway Training
- CANADIAN RED CROSS - Standard-CPR/AED/FIRST AID TRAINING (Adult,Paediatric and Infant)
- SafeCheck - Advanced Food Safety Certification
Timeline
Grocery Supervisor
Co-op Food Store
01.2025 - 04.2025
Store Clerk
AM PM Convenience Store
01.2024 - 12.2024
Bachelor of Science -
UNIVERSITY OF CALICUT
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