Madison Gathercole
Calgary
Summary
Thrive in fast-paced environments, consistently delivering high-quality customer service with efficiency and professionalism.
Strong interpersonal and communication skills; able to build rapport quickly and resolve customer issues with empathy and clarity. Experienced in multitasking, handling high volumes of customers while maintaining attention to detail. Adaptable and quick to learn new systems and procedures to support seamless operations. Team-oriented with a positive attitude and a strong work ethic, contributing to a collaborative and customer-focused atmosphere
Overview
3
3
years of professional experience
Work History
E-Commerce Personal Shopper
Co-op Food Store
11.2023 - 08.2024
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
- Provided training materials for new employees joining the personal shopper team so they can quickly get up-to-speed on the company''s processes and expectations.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Customer Service Cashier
Co-op Food Store
11.2021 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Collaborated with team members to maintain smooth operations during peak hours.
Education
High School Diploma -
Crescent Heights High School
Calgary AB05-2022
Skills
- Product knowledge expertise
- Online platform navigation
- Order processing efficiency
- Client relationship building
- Customer service
- Reliability and punctuality
- Cash handling
- Cash register operation
- Able to work well under pressure and fast paced environments
- Time management
- Adaptability and flexibility
- Basic math
Languages
English
Full Professional
Timeline
E-Commerce Personal Shopper
Co-op Food Store
11.2023 - 08.2024
Customer Service Cashier
Co-op Food Store
11.2021 - 11.2023
High School Diploma -
Crescent Heights High School
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