Selena Mladenovic
Toronto,ON
Summary
Focused and highly motivated individual, with years of experience in customer service, who is skilled in completing any required task and delivering professional work for every assignment. Stays on top of demands in fast-paced environments by being organized and successfully managing time. Able to greet guests and serve all needs with friendly, fast support.
Overview
7
7
years of professional experience
Work History
Bartender
The Rec Room
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Shoeless Joes Sports Bar and Grill
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Chucks Roadhouse
09.2022 - 06.2024
- Bussed and reset tables to keep dining room, bar, and work areas clean.
- Upsold high-profit items to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
Server/Bartender
Fume Bar & Lounge
01.2022 - 09.2022
- Maintained a fast paced work ethic while working with large crowds or during hectic events.
- Cultivated warm relationships with regular customers.
- Delivered bottles and served drinks to guests in a timely matter while also upselling and maintaining the area clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Gap Inc.
09.2017 - 01.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Honours Bachelor Of Science - Psychology And Criminology
University of Toronto
Mississauga11.2023
Skills
- Order Accuracy and Delivery
- Team Player
- Warm and Friendly
- Menu Memorization and Presentation
- Dependable and Responsible
- Problem-Solving
Timeline
Bartender
The Rec Room
06.2024 - Current
Server
Shoeless Joes Sports Bar and Grill
05.2024 - Current
Bartender
Chucks Roadhouse
09.2022 - 06.2024
Server/Bartender
Fume Bar & Lounge
01.2022 - 09.2022
Sales Associate
Gap Inc.
09.2017 - 01.2022
Honours Bachelor Of Science - Psychology And Criminology
University of Toronto
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