Selena Macias-Farias
Summary
Customer-oriented and data-driven professional with a strong background in geospatial solutions, tax compliance, analytics, and enterprise-level client support. Adept at building relationships, delivering impactful solutions, and leading cross-functional efforts. Proven track record supporting high-level clients, improving workflows, and translating business needs into strategic implementations. Seeking to drive innovative outcomes for a company.
Overview
10
10
years of professional experience
Work History
Senior Client Service & Product Support Specialist
ADP Inc.
11.2022 - Current
- Provide advanced product and tax support to large Fortune 500 companies, ensuring enterprise-level compliance with federal, state, and local regulations.
- Lead strategic discussions with payroll staff and executives to resolve complex tax and system issues to avoid or reduce financial and legal impact.
- Research and implement solutions that optimize payroll system functionality and align with evolving tax legislation.
- Optimized workflows by identifying areas for improvement in existing processes and implementing changes accordingly.
- Deliver high client satisfaction by translating business challenges into scalable, tech-enabled solutions.
- Contributed to product development by sharing valuable customer feedback and insights with internal support teams.
Assistant Manager
Farias Gardening
10.2015 - 12.2022
- Managed service contracts and invoicing for over 200 clients.
- Leveraged ArcGIS to optimize service routes and improve logistics.
- Directed all operational accounting, including budgeting and vendor payments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Secretary & Compliance Dispatcher
Joint Apprenticeship Trust Local 5
04.2021 - 11.2022
- Automated tracking systems for regulatory compliance and workforce management.
- Processed dispatch contracts and ensured state/federal compliance across programs.
- Maintained and analyzed confidential data to optimize apprentice assignments.
Human Resources Manager / Recruiter (Project-based)
Family First Life
01.2020 - 03.2021
- Led recruitment, onboarding, and performance tracking for over 50 new hires.
- Produced analytical hiring reports to identify candidate success trends.
- Oversaw full-cycle talent sourcing using platforms like ZipRecruiter.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Sales Associate Lead
Macy’s
06.2017 - 12.2020
- Supervised department-level operations, including customer service and team performance.
- Led training, scheduling, and merchandise coordination.
- Ensured compliance and accuracy in high-volume POS transactions.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Master of Science - Business Analytics
University of Redlands
Bachelor of Science - Business Administration
University of Redlands
Associate of Arts - Business Administration
Pasadena City College
Associate of Arts - Social & Behavioral Sciences
Pasadena City College
Skills
- Fluent in English and Spanish
- Enterprise account management
- ADP Systems: Smart Compliance, TOPS
- Proficient in ArcGIS
- Tax Compliance & Government Regulations
- Data Visualization & Reporting
- Project Management & Workflow Automation
- Business Development & Sales Support
- Proficient in MS Office, Appfolio/Yardi, POS/RFID
- Experienced with ZipRecruiter and onboarding systems
- Network troubleshooting
- Security protocols
- Analytical decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Client Service & Product Support Specialist
ADP Inc.
11.2022 - Current
Secretary & Compliance Dispatcher
Joint Apprenticeship Trust Local 5
04.2021 - 11.2022
Human Resources Manager / Recruiter (Project-based)
Family First Life
01.2020 - 03.2021
Sales Associate Lead
Macy’s
06.2017 - 12.2020
Assistant Manager
Farias Gardening
10.2015 - 12.2022
Bachelor of Science - Business Administration
University of Redlands
Associate of Arts - Business Administration
Pasadena City College
Associate of Arts - Social & Behavioral Sciences
Pasadena City College
Master of Science - Business Analytics
University of Redlands
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