Summary
Overview
Work History
Education
Skills
Timeline
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Janelle Marshall

San Dimas

Summary

Strongly motivated professional with exceptional communication and organizational skills, adept at resolving client issues to promote client satisfaction to enhance organizational growth and success.

Overview

25
25
years of professional experience

Work History

Senior Client Service & Product Support Specialist

Automatic Data Processing, ADP
San Dimas
12.2000 - Current
  • Provided expert tax guidance to clients and colleagues in a call center environment.
  • Manage case and call volume to uphold high service levels.
  • Follow up and resolve tax-related issues promptly to improve client satisfaction.
  • Process time sensitive manual payrolls and client made deposits by keying, manage funding, and ensuring deposits are made timely.
  • Assist management with client escalations.
  • Functioned as Account Manager, facilitating ongoing conference calls, tracking client issues, researching, and resolving concerns.
  • Communicating with Federal, State, and Local agencies to resolve client concerns.
  • Troubleshoot technical issues and provide support on the SmartCompliance website.
  • Facilitated communication by moderating discussions on bridge.adp.com.

Education

High School Diploma -

Charter Oak High School
Covina, CA
06-1987

Some College (No Degree) - Early Childhood Education

Citrus College
Glendora, CA

Skills

  • Customer service and support
  • Case management
  • Tax compliance
  • Technical troubleshooting
  • Communication skills
  • Team collaboration
  • Time management
  • Research and analysis
  • Escalation management
  • Process improvement

Timeline

Senior Client Service & Product Support Specialist

Automatic Data Processing, ADP
12.2000 - Current

High School Diploma -

Charter Oak High School

Some College (No Degree) - Early Childhood Education

Citrus College

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Janelle Marshall