Ana Martinez

– Fraud Department

Sector: Risk & Compliance

• Investigate and resolve customer complaints regarding credit card transactions and potential fraudulent activity.

• Perform research, gather evidence, and document findings to ensure compliance with company policies and regulatory standards.

• Communicate effectively with customers and internal teams in English and Spanish to deliver clear resolutions.

• Maintain detailed records of cases using MS Office applications, including Excel for tracking trends and reporting.

• Recognized for proactive problem-solving and high attention to detail in fast-paced environment.

• Managed front office operations, including scheduling, data entry, and handling customer inquiries.

• Assisted with basic bookkeeping tasks and maintained organized records of invoices and payments.

• Provided bilingual support to clients, ensuring clear and professional communication in both Spanish and English.