Sebastian Camilo Gonzalez Mosquera
Vancouver,BC
Summary
A seasoned Industrial Engineer with a diverse skill set encompassing finance, sales, and customer service. I excel in data presentation, cost management, and providing outstanding customer service to drive sales optimization. My key emphasis lies in team support and cultivating robust customer relationships for sustained success.
Overview
5
5
years of professional experience
Work History
Sales Supervisor
Michael Kors
Vancouver, BC
10.2023 - Current
- Develop personal sales techniques and assist in the development of associates sales techniques to maximize sales.
- Utilize elevated levels of sales and service to maximize sales performance.
- Demonstrate an in-depth knowledge of the merchandise.
- Facilitate and actively contribute to meeting KPIs by providing comprehensive support.
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction.
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management.
- Assist in all areas of stock, shipping, receiving protocol, procedures.
- Understand and properly execute all management register functions.
- Communicate inventory needs to support the business goal.
- Contribute to the training of sales staff, covering various aspects of the store, including product knowledge, customer service, and operational processes.
Lead Associate
Tommy Hilfiger
Vancouver, BC
05.2023 - 09.2023
- Monitored and coached team on routine tasks critical to day-to-day operations.
- Conducted training sessions for sales team members, focusing on customer service and operational processes.
- Supported Managers with merchandising, display organization and floor moves.
- Assisted manager by implementing new policies and training entire team on latest procedures.
- Cultivated customer relationships among the sales team by equipping them with knowledge of current trends and promotions through training.
- Developed an accessories requisition list for the warehouse to align with the company's established standards.
- Managed incoming orders from the warehouse to maintain optimal store inventory levels.
- Ensured the daily achievement of the company's Key Performance Indicators (KPIs).
- Assumed responsibility for the management of accessories within the store to optimize inventory levels and drive sales performance.
- Provided support for cash register opening and closing procedures, emphasizing efficiency in each step of the process.
Sales Associate
Tommy Hilfiger
Vancouver, BC
12.2022 - 04.2023
- Help customers to find specific products, answer questions and offer product advice.
- Support in cash register operation and stock procedures.
- Maintain a friendly environment in the store.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Jr. Cost Analyst
Laboratorios Baxter S.A
Santiago De Cali, Colombia
04.2019 - 07.2022
- Financially supported the manufacturing plant of Laboratories Baxter S.A.
- Analyzed consumption variation, efficiency, and expenses with daily and monthly reports.
- Created and updated the standard costs of all purchased and manufactured code.
- Audited the physical inventory of fixed assets of manufacturing plants on a monthly basis.
- Supported financial calculations in the different manufacturing projects.
- Made weekly and quarterly projections of financial indicators (Variation consumption, efficiency, use of materials, reprocessing, and waste).
- Developed and supported the annual budget process.
- Supported the overall plant inventory process.
Education
Sales And Marketing Diploma Program
Ilac Internacional College
10.2022
Bachelor of Industrial Engineering
Pontificia Universidad Javeriana
09.2018
Skills
- Data gathering and analysis
- Training & development
- Supervision & leadership
- Reliable & trustworthy
- Data management
- Team management
- Customer service
- Time management
- Filing
- Clerical experience
Timeline
Sales Supervisor
Michael Kors
10.2023 - Current
Lead Associate
Tommy Hilfiger
05.2023 - 09.2023
Sales Associate
Tommy Hilfiger
12.2022 - 04.2023
Jr. Cost Analyst
Laboratorios Baxter S.A
04.2019 - 07.2022
Sales And Marketing Diploma Program
Ilac Internacional College
Bachelor of Industrial Engineering
Pontificia Universidad Javeriana
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