Summary
Overview
Work History
Education
Skills
Certification
Technical Skills and Professional Development
Languages
Work Availability
Timeline
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Muhammad Tabish Alam

Muhammad Tabish Alam

Toronto,ON

Summary

Results-driven seasonal banker with 10+ years of experience in building strong client relationships and driving sales growth. Demonstrated ability to thrive in fast-paced environments and adapt to changing business needs. Skilled in relationship management, sales management, credit analysis, and financial planning. Committed to delivering exceptional customer service and exceeding performance targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Administrator

RBC Bank of Canada
03.2024 - Current
  • Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Accounts Transfer department
  • Accurately review, verify, and/or record data into technology supporting Account Transfer department processes
  • Refer to Accounts Transfer department manuals for instructions and task assignments for the specific role
  • Address escalated questions independently
  • Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
  • Reduce risk or increase efficiencies by suggesting process changes and system modifications
  • Train and act as a resource for other Operation’s team members

Account Service Representative

HSBC Bank of Canada
11.2018 - 02.2024
  • Identified basic customer needs in order to complete transactions and resolve Issues quickly and efficiently
  • Exceeded expectations in terms of speed, certainty and efficiency of response by reducing turnaround time by28%
  • Delivered fair outcomes for customers and ensured own conduct maintained the orderly and transparent operation of financial markets
  • Participated in quality, regulatory and compliance training to meet performance targets
  • Balanced up to 800 accounts simultaneously, maintaining regular contact and professional relationships with each.
  • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.

Collection Agent

Scotiabank Canada (AllianceOne)
10.2018 - 11.2018
  • Contacted customers via outbound/Inbound phone calls and other means of communication by the company’s call model to secure balance of debt
  • Adhered to FDCPA and state and federal laws and regulations to ensure compliance
  • Received research and responded to incoming questions
  • Provided information, explained policies and procedures, and/or facilitated a resolution for amounts outstanding

Relationship Manager Priority Banking

Standard Chartered Bank, Pakistan
10.2017 - 08.2018
  • Company Overview: Standard chartered Bank is British based largest Multinational Bank in Pakistan, in 60 market worldwide, revenue of CAD$3.1 billion
  • Increased 29% of revenue in first 6 months
  • Managed and developed multi-product client relationships, promoted sales of banking products and services
  • Oversaw portfolio of 212 priority customers with average volume of CAD $50 Million
  • Increased wealth management customer base by 130%, resulting in 80% year on year growth in revenues
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Generated sales revenue of CAD $1.5 M by opening new accounts and managing deposits

Sales Manager

Fleetmills Pvt Ltd
09.2013 - 01.2017


  • Managed to increase the sales upto 13% in 2014 as a Sales manager by retail and online sales channels
    • Owning recruiting , objectives setting , coaching and performance monitoring of sales/customer representatives
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

Master of Business Administration - MBA

Anglia Ruskin University

Bachelor of Commerce - Business

University of Karachi

Skills

  • Relationship Manager
  • Sales Manager
  • Wealth Management
  • Customer Services
  • Investment Banking
  • Personal Banker
  • Financial Advisor
  • Investment Funds In Canada
  • Credit Collection Agent
  • Account & Porfolio Management
  • Anti-Money Laundering (AML)
  • Process Improvement
  • Data Gathering Analysis
  • Financial Regulation
  • Fraud Risk Management
  • Problem Solving
  • Internal Controls
  • Operational Integrity
  • Process Management
  • Staff training
  • Customer support
  • Verbal and written communication

Certification

  • Investment Funds in Canada (IFIC)
  • Anti Money laundering and CDD
  • Certification of Compliance
  • Common reporting Standards Operations
  • Cross Border Banking
  • Fighting Financial Crime
  • High Risk Role Learning
  • Intro to Data Management
  • My Financial Crime Risk Responsibility

Technical Skills and Professional Development

  • Investment Funds in Canada Course (IFIC), Pursuing CSC
  • Proficient in Staff Front End (SFE), CDD tool, Microsoft Office (Outlook, Word, Excel, and Power Point)

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Administrator

RBC Bank of Canada
03.2024 - Current

Account Service Representative

HSBC Bank of Canada
11.2018 - 02.2024

Collection Agent

Scotiabank Canada (AllianceOne)
10.2018 - 11.2018

Relationship Manager Priority Banking

Standard Chartered Bank, Pakistan
10.2017 - 08.2018

Sales Manager

Fleetmills Pvt Ltd
09.2013 - 01.2017

Bachelor of Commerce - Business

University of Karachi

Master of Business Administration - MBA

Anglia Ruskin University

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Muhammad Tabish Alam