Sabina Dung

• Analyze credit and debit card transactions, customer profiles, banking history, and cheque images to identify fraud, unusual activity, and emerging risks.
• Analyze high-volume transaction and customer data to identify anomalies, fraud indicators, behavioral patterns, and risk trends
• Review fraud alerts and referrals using TSYS, PRM, AS400 Image, Cardinal Commerce, COINS/ECIF, and related investigative systems.
• Collect and analyze data from multiple systems, transaction records, customer profiles, and supporting documentation to complete complex investigations.
• Exercise sound judgment and critical thinking when resolving complex fraud cases while balancing risk, customer experience, privacy, and business requirements.
• Accurately document investigative findings, decisions, actions, and resolutions in case management and internal databases.
• Collaborate with Fraud Strategy, Risk, Operations, Branches, CAM teams, and other stakeholders to investigate cases and resolve complex issues.
• Communicate complex fraud and transaction findings clearly to internal and external stakeholders through telephone and written communication.
• Identify opportunities to improve fraud controls, investigative processes, case handling, and operational efficiency.
• Support data-driven fraud prevention initiatives by identifying emerging risks, analyzing investigation outcomes, and sharing trends and best practices.
• Manage multiple investigations and competing priorities in a high-volume environment while maintaining accuracy, confidentiality, and regulatory requirements

• Review incoming client documentation and highlight key information, including dates and contract terms impacting financial or operational schedules.
• Manage client and stakeholder relationships by providing accurate case assessments, financial reporting, and recommendations to leadership teams.
• Schedule and coordinate internal project meetings, ensuring timelines are met and cross-functional teams stay aligned on deliverables.
• Led investigations and reporting functions, strengthening operational efficiencies and improving productivity while maintaining compliance with AML/ATF and regulatory frameworks
• Conduct risk analysis and financial reconciliations using tools such as Smart Disputes, AMEX Fraud Net, Visa Online, and IBM AS400 TSYS.
• Maintain internal databases and dashboards with project and case updates to ensure reporting accuracy.
• Collaborate with internal partners across Finance, Operations, and Compliance to resolve discrepancies and ensure timely issue resolution.

Key Achievements:

• Enhanced reporting accuracy and reduced process delays by redesigning dispute case workflows.
• Recognized as Subject Matter Expert (SME) for dispute management, documentation review, and stakeholder coordination.
• Improved team collaboration and compliance with internal process standards

• Supported client service operations, managing inbound inquiries and documenting client requests.
• Partnered with internal teams to improve service timelines and data accuracy.
• Maintained detailed customer records, ensuring compliance with internal and external regulations.

• Designed and executed a marketing and supply chain expansion strategy, aligning logistics across multiple provinces.
• Developed a process and protocols manual to support new product launches, including "Hand Sanitizer."
• Managed project timelines, deliverables, and cross-team communications, ensuring on-time completion.

• Reviewed incoming claims documents, identifying missing information and critical details affecting timelines.
• Managed insurance-related project files and tracked client requests through online systems.
• Collaborated with internal teams to align on claim schedules and ensure timely delivery of reports.
• Conducted post-audit reviews, verified data accuracy, and resolved discrepancies between systems and contracts.
• Supported project administrators by maintaining compliance checklists and documentation logs.
• Participated in regular meetings, took minutes, and monitored progress against internal timelines
• Provided leadership and training to new team members, acting as Subject Matter Expert (SME) during critical transitions
• Key Achievements:
• Reduced claim discrepancies by implementing new cross-checking procedures.
• Acted as point of contact for internal audits and compliance reviews, ensuring adherence to process standards.
• Mentored junior auditors and contributed to onboarding materials.