Sebastian Smith
Lakefield
Summary
Dynamic HVAC Technician and Owner with a proven track record at Apsley Plus Heating and Cooling, excelling in technical troubleshooting and relationship building. Enhanced customer satisfaction through effective communication and strategic upgrades, achieving increased energy efficiency and repeat business opportunities. Skilled in sales processes and delivering exceptional service in both residential and commercial settings.
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HVAC Technician/Owner/Salesperson
Apsley Plus Heating and Cooling
09.2023 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Worked to build relationships with customers and built potential for additional sales.
HVAC Technician
Apsley Plus Home Services
11.2019 - 09.2023
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Worked flexible hours across night, weekend, and holiday shifts.
- Filled out detailed work orders for each job completed.
- Traveled to job sites for both scheduled and emergency appointments.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Kept accurate records of time and materials used for each job to compile into service reports.
Lot Attendant
Trent Valley Honda
06.2018 - 08.2018
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Grocery Store Stocker
Sayers Foodland
06.2014 - 09.2014
- Assisted in inventory management by conducting regular counts, verifying stock levels, and reporting discrepancies to management.
- Ensured accurate pricing by updating tags and signage according to promotional changes.
- Demonstrated adaptability by willingly taking on additional duties during peak times or staff shortages, maintaining store performance and customer satisfaction.
- Increased efficiency in stocking tasks by utilizing proper equipment such as pallet jacks, hand trucks, or ladders when necessary.
Education
Certificate of Technical Studies - Gas Technician 2 Co-op
HiMark
Oshawa08-2021
Certificate of Technical Studies - Gas Technician 3
Fleming College
Peterborough, ONHigh School Diploma -
Lakefield College School
Lakefield, ON06-2018
Skills
- Relationship building
- Customer engagement
- Sales process
- Active listening
- Negotiation
- Customer service
- Brand storytelling
- Small business operations
- Technical troubleshooting
- Heating systems
- Air conditioning
- Package and split systems
Languages
English
Certification
- OSHA Certified
- Gas Technician 2
- OBT 3
- ODP
- Hours completed to challenge 313D
- First aid
Timeline
HVAC Technician/Owner/Salesperson
Apsley Plus Heating and Cooling
09.2023 - Current
HVAC Technician
Apsley Plus Home Services
11.2019 - 09.2023
Lot Attendant
Trent Valley Honda
06.2018 - 08.2018
Grocery Store Stocker
Sayers Foodland
06.2014 - 09.2014
Certificate of Technical Studies - Gas Technician 2 Co-op
HiMark
Certificate of Technical Studies - Gas Technician 3
Fleming College
High School Diploma -
Lakefield College School
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