Sean Moore
Sacramento
Summary
Versatile professional with a strong foundation in administrative support and customer service. Expertise includes optimizing workflows, managing office operations, and enhancing customer satisfaction through effective communication. Proven ability to coordinate timelines, manage budgets, and deliver organized documentation to ensure seamless project execution.
Overview
8
8
years of professional experience
Work History
Administrative Support and Customer Service
FEMO dba MosquitoNix
Jacksonville
02.2021 - Current
- Respond to customer inquiries via phone, email, or chat promptly and professionally.
- Resolved customer complaints, enhancing satisfaction and fostering loyalty.
- Follow up on customer interactions and ensure timely resolution of outstanding issues.
- Provide detailed product or service information and assist with troubleshooting issues.
- Coordinate and schedule appointments, act as liaison between customers, other colleagues, and management.
- Assisted departments across seven markets with administrative functions and daily workflow.
- Prepare and distribute reports, and agreement/contract reviews.
- Developed standard operating procedures and training materials for office administrators and CSR team.
- Creation of videos and transcripts to help franchisees abide by uniform practices established by the corporate office.
Personal Assistant
Xtreme Renovations LLC
Jacksonville
09.2019 - 12.2020
- Manage the owner's schedule, including coordinating meetings, appointments, and site visits.
- Organize and maintain documents, files, and records related to business operations.
- Handle email correspondence, phone calls, and other communications on behalf of the owner.
- Prepare reports, presentations, and estimates as required.
- Track deadlines and follow up on tasks to ensure timely completion.
- Coordinate with subcontractors, suppliers, and clients to streamline project timelines.
- Assist in tracking budgets, invoices, and project expenses.
- Oversee logistics, including material deliveries and inventory management.
- Handle personal tasks for the owner, such as running errands and managing travel arrangements.
- Assist owner with personal scheduling to ensure a balance between work and personal commitments.
Account Development
Lit & More
Jacksonville
04.2018 - 06.2019
- Organized, copied, and printed legal documents for case preparation and court filings, ensuring readiness for court proceedings.
- Managed high-volume printing and binding of legal briefs and exhibits, supporting timely submission of court-related documents.
- Ensure all documents are correctly formatted, accurate, and prepared in a timely manner.
- Maintain and update case files, both physical and electronic, to ensure all records are current and easily accessible.
- Deliver documents to courts, clients, or other law firms as required, ensuring deadlines are met.
- Coordinate with external printing services for large or specialized projects.
- Track and manage supply inventory for paper, toner, and other printing materials.
- Assist with filing and retrieving documents from court offices or other legal entities.
- Supported attorneys and paralegals in various tasks, enhancing overall efficiency in case preparation.
Education
Bachelors of Science - Marketing
University of Arizona Global Campus
Chandler06-2026
Flagler College -
Flagler College
Saint Augustine, FL10-2014
Skills
- Customer Service Excellence
- Account Management
- CRM management
- Help Desk Support
- QuickBooks payment processing
- Credit card processing
- Scheduling
- Administrative Support
- Employee Onboarding
- Data Privacy Awareness
- Digital Communication
- Document Formatting
- Time management
- Team collaboration
- Punctuality and reliability
- Effective communication
- Positive and professional
Languages
- Portuguese
- English
Summary
I have extensive experience in administrative support, customer service, operational coordination, and document management, making me a versatile professional adept at adapting to diverse professional settings. My background includes managing office operations such as scheduling, data entry, and record management, as well as preparing reports and maintaining organized workflows. I have also supported leadership by overseeing correspondence, tracking deadlines, and optimizing inventory systems to enhance efficiency. Additionally, I bring a customer-centric approach to resolving inquiries, maintaining CRM records, and ensuring timely follow-ups to build satisfaction and loyalty. My operational expertise included coordinating timelines with subcontractors, suppliers, and clients, managing budgets, and overseeing logistics for seamless project execution. I also have experience handling personal assistance tasks such as travel arrangements and scheduling. In the realm of document management, I excelled at preparing, organizing, and delivering legal documents, including high-volume printing and distribution under tight deadlines. With a strong focus on multitasking, time management, and attention to detail, I consistently maintain professionalism and confidentiality while delivering exceptional results in both support and customer-facing roles. Outside of the office, on my personal time I enjoy researching fossils I find out kayaking around natural springs, camping, viewing art, making music, electronically and in person with friends who also enjoy making music and art, photography, photo editing, cooking, giving back to the community, and traveling.
Timeline
Administrative Support and Customer Service
FEMO dba MosquitoNix
02.2021 - Current
Personal Assistant
Xtreme Renovations LLC
09.2019 - 12.2020
Account Development
Lit & More
04.2018 - 06.2019
Bachelors of Science - Marketing
University of Arizona Global Campus
Flagler College -
Flagler College