Diya
Brampton,ON
Summary
Dedicated professional specializing in crisis intervention and client advocacy, with a strong focus on cultural sensitivity. Proven ability to resolve conflicts and support diverse populations through effective communication and resource referral. Experience in community-based volunteer work enhances skills in client support and relationship building.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service and Administrative Support
Sai Dham Food Bank
Etobicoke, Ontario
08.2025 - 04.2026
- Applied strong problem-solving skills to resolve customer issues promptly and effectively.
- Executed daily responsibilities with accuracy and efficiency, ensuring smooth operations.
- Collaborated with diverse coworkers to achieve common goals and resolve product and service-related issues.
Education
High School Diploma -
Sheridan College
Brampton, ON04-2026
Skills
- Case management and assessment
- Crisis intervention
- Advocacy and harm reduction
- Record keeping and documentation
- Conflict resolution
- Interpersonal communication
- Cultural sensitivity
- Microsoft Office proficiency
- Team collaboration
- Time management
- Ethical confidentiality
- Customer service excellence
- Problem solving and analysis
Certification
- Standard First Aid & CPR
- Vulnerable Sector Check
- Criminal Record Check
Timeline
Customer Service and Administrative Support
Sai Dham Food Bank
08.2025 - 04.2026
High School Diploma -
Sheridan College