Mary Ebubechukwu Amamilo
Regina,Saskatchewan
Summary
Dedicated and organized professional graduating from the Medical Office Assistant and Unit Clerk program, eager to secure a practicum or entry-level role. Equipped with a strong foundation in Electronic Health Records (EHR) management and medical terminology, ready to contribute to seamless patient flow coordination. Exceptional skills in patient relations will enhance administrative efficiency and foster a positive healthcare experience. Committed to delivering high-quality support in a fast-paced medical environment while continuously seeking opportunities for professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative & Customer Support
Faith Hill International College
09.2023 - 02.2024
- Led development of customer support strategies, enhancing client retention and satisfaction.
- Improved client relations through effective communication, resulting in stronger partnerships.
- Implemented targeted administrative strategies, significantly boosting client retention.
- Initiated customer support programs, achieving measurable improvements in client retention.
- Streamlined communication processes, enhancing client relationships and operational efficiency
Office Administration and Front Desk Receptionist
Niger Foundation Hospital and Diagnostic Center
03.2018 - 01.2022
- Created a supportive environment for clients through clear communication, improving client satisfaction.
- Implemented secure digital and analog filing systems, achieving measurable operational efficiency.
- Handled visitors and calls efficiently, optimizing daily operations and reducing wait times.
- Ensured accuracy in correspondence with a detail-focused approach, enhancing communication quality.
- Streamlined front desk operations, leading to a noticeable increase in client satisfaction
Health Records Officer
Niger Foundation Hospital and Diagnostic Center
03.2017 - 03.2018
- Managing the system for storing, retrieving, and providing both inpatient and outpatient medical records, ensuring quick access for authorized staff
- Setting up new records, updating existing ones, filing loose papers, and maintaining systematic organization
- Ensuring that all medical records are protected and kept strictly confidential, adhering to data protection acts and organizational policies.
- Handling requests for patient records from patients, legal professionals, insurance companies, and other agencies, ensuring that disclosure is legally compliant and appropriate consent is obtained
- Preparing hospital reports and statistics for internal use or for submission to government departments and regulatory agencies.
Education
Medical Office Assistant and Unit Clerk Program -
MCG CAREER COLLEGE
Calgary, Alberta12-2025
Skills
- Use a combination of hard (technical) and soft (interpersonal) skills relevant to the role
- Time Management
- Attention to Detail
- Customer Service Excellence
- Team Collaboration
- Organizational Skills
- Creative Problem Solving
- Process Improvement
- Data Entry
Languages
English
Native or Bilingual
Certification
- First Aid & CPR Intermediate C: In progress.
- Certification Management Information System, SQL Language, National Institute of Information Technology, Benin, Edo State March 2017 - October 2017
- Bachelor of Science (B.Sc.) Microbiology & Biotechnology, Caritas University, Amorji Nike Emene, Enugu State, Nigeria May 2010 - September 2016
Timeline
Administrative & Customer Support
Faith Hill International College
09.2023 - 02.2024
Office Administration and Front Desk Receptionist
Niger Foundation Hospital and Diagnostic Center
03.2018 - 01.2022
Health Records Officer
Niger Foundation Hospital and Diagnostic Center
03.2017 - 03.2018
Medical Office Assistant and Unit Clerk Program -
MCG CAREER COLLEGE