Andrew Bonham
Calgary,AB
Summary
Economics student well-versed in conducting analyses and studies on effects of economic conditions on policy changes, business practices and assets. Knowledgeable in product development, financial and risk management, and marketing strategies through economic theory. Successfully represent company's in work settings and publicly to advance company vision. Captained multiple hockey teams at several levels over the past five years, showcasing outstanding leadership, teamwork, and dedication in highly competitive settings.
Overview
3
3
years of professional experience
Work History
Lead Bartender
Veranda At The Stables
04.2023 - Current
- Utilized upselling techniques to promote specialty drinks and food to increase sales, enhancing customer satisfaction and loyalty.
- Trained new staff on cocktail preparation techniques and customer service standards, fostering a knowledgeable and efficient team while reducing liability risks.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
Customer Service Representative
SiteOne Landscape Supply Inc.
04.2022 - Current
- Offer advice and assistance to customers, paying attention to specific needs and wants.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarify customer issues and determined root cause of problems to resolve product or service complaints.
Salesman
Equipment Express
04.2021 - 09.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
Education
Bachelor of Arts - Economics
University of Calgary
Calgary, ABCurrent
High School Diploma -
Holy Trinity Academy
Okotoks, AB06-2019
Skills
- Microsoft Excel/Word/Powerpoint
- Dependable and Responsible
- Comparative & Behavioral Economics
- Cost-benefit analysis
- Client Engagement
- Customer Demographics
Timeline
Lead Bartender
Veranda At The Stables
04.2023 - Current
Customer Service Representative
SiteOne Landscape Supply Inc.
04.2022 - Current
Salesman
Equipment Express
04.2021 - 09.2021
Bachelor of Arts - Economics
University of Calgary
High School Diploma -
Holy Trinity Academy
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